Case Study – PXP
PXP Financial (formerly Kalixa Payments Group) is a next-generation Fintech business. Dedicated to transforming the payments industry globally by combining fresh thinking innovation with experienced financial acumen. They offer integrated solutions spanning Global Omnichannel Gateway, Wallet Services & Issuing and European Acquiring.
Digital Works Group were engaged to help bring to market a time-sensitive and mission-critical new mobile point-of-sale (mPoS) solution aimed at small businesses.
While PXP Financial is undoubtedly a payment expert, the business needed an injection of product and project management expertise to help define, control and deliver this new solution at pace.
We helped PXP Financial to:
- Adjust the articulation of their proposition to be customer needs-based rather than technology-driven
- Use the right structure, approach and experience, via a combination of best practice, coaching and people management
- Navigate the often choppy waters of vendor selection and management
- Optimise customer experience and gain card scheme certification
With support from our Product & Technology team, PXP Financial were able to bring the solution to its UK beta launch within eight months. We delivered:
- A well-defined view of their target customer needs
- An understanding of the required changes in the business model and future operating model in order to future-proof the business and create competitive advantage
