blogGavin Clausen2020-11-11T12:00:48+00:00

We share how we do things at Digital Works Group.

Advice and proven approaches to digital – business strategy, innovation and growth.

The Case For Change: The Case For Transformation

The Case For Change: The Case For Transformation

By Jonathan Smare|2021-04-27T16:17:17+00:00Monday, April 26, 2021|Categories: Blog, Digital Change & Innovation|Tags: change, Collaboration, customer experience, digital, Digital transformation, strategy, technology, transformation|

One of my favourite quotes is, "The world will never [...]

Is AI creating ignorance?

Is AI creating ignorance?

By Paul Postance|2021-04-12T09:07:21+00:00Wednesday, April 7, 2021|Categories: Blog, Digital Culture, People & Organisations, Technology & Security|Tags: AI, artificial ignorance, Artificial intelligence, dangerous, dumbing down, replace, satnav, takeover, technology|

AI systems are gaining ubiquity in certain parts of life. [...]

How the CFO can lead digital transformation to increase business agility

How the CFO can lead digital transformation to increase business agility

By Jonathan Smare|2021-03-31T09:48:24+00:00Tuesday, March 30, 2021|Categories: Digital Change & Innovation|Tags: CFO, change, digital, Digital transformation, innovation, leadership, technology|

In 2019 enterprises invested $1.3 trillion in digital transformation [...]

3 BIG ways you can improve your customer service experience

3 BIG ways you can improve your customer service experience

By Suzie Leckie|2021-03-11T10:47:47+00:00Monday, March 8, 2021|Categories: Blog, Customer Experience, E-commerce, Product Development|Tags: customer experience, customer service, digital, product development|

Almost all the work that I have undertaken in [...]

The Legal sector must innovate: Can Intelligent Automation help?

The Legal sector must innovate: Can Intelligent Automation help?

By Clare Carroll|2020-12-08T10:38:41+00:00Thursday, November 26, 2020|Categories: Blog, Digital Change & Innovation|Tags: alternative business structures, innovation, intelligent automation, legal, LegalTech|

For many years the Legal sector was generally recognised [...]

Anthropocentric Leadership to Succeed in the 21st Century

Anthropocentric Leadership to Succeed in the 21st Century

By Dimitris Kourepis|2020-11-03T09:53:35+00:00Tuesday, November 3, 2020|Categories: Blog, Digital Culture, People & Organisations|Tags: change, customer experience, Digital transformation, employee experience, leadership, people, transformation|

The world keeps changing at a faster pace than ever [...]

How to create outstanding customer experiences post Covid-19

How to create outstanding customer experiences post Covid-19

By Gianluca Bregoli|2020-11-03T09:47:07+00:00Tuesday, November 3, 2020|Categories: Blog, Customer Experience, E-commerce|Tags: customer experience, customer journey, digital, Digital transformation, ecommerce, shopping online|

Transitioning from a physical to a full digital shopping experience [...]

Leaders, make it personal!

Leaders, make it personal!

By Dimitris Kourepis|2020-11-03T09:58:04+00:00Tuesday, November 3, 2020|Categories: Blog, Digital Culture, People & Organisations|Tags: business transformation, change, communication, culture, Digital transformation, leadership, people, teams|

The number of articles, round tables and webinars on how [...]

8 Simple Tips for Building a Better Digital Experience

8 Simple Tips for Building a Better Digital Experience

By Enrique Fernanadez-Pino|2020-11-03T11:27:53+00:00Tuesday, November 3, 2020|Categories: Blog, Customer Experience, E-commerce, Product Development|Tags: build, customer experience, design, develop, digital experience, journey, UX|

This week I found myself having to fly to Düsseldorf [...]