Connected Retailing The digital star is brightest when the customer is at the heart of the connected retailing experience, and it is digital that provides the backbone for this to happen. How bright a company’s digital star shines depends on how connected their sales and distribution channels are. Research consistently shows that connected retailing results [...]
Every month seems to bring more depressing retail statistics of once loved brands... Last year Poundworld, Toys R Us and Maplin. Recently, Debenhams, and even retail giant John Lewis had to slash staff bonus as profit fell 45%. Not agile enough to have adapted to a fluctuating and highly competitive customer driven environment? Struggling with [...]
This 'day in the life' of Paul Lawrence interview delves behind the scenes into the ever-changing world of digital marketing. Paul Lawrence is a Senior Consultant within our Marketing Optimisation team. We caught up with him to find out what he does, why digital marketing can be so darn tricky, and what advice he has [...]
In this blog, I am going to share my insights on retail transformation, taken from a recent presentation I gave on behalf of RetailWeek. Retail is an area I am passionate about. It is a space that is both dynamic and challenging but above all resourceful, resilient and creative. There is no denying that our [...]
Many companies agree on a strategic priority to embark on digital transformation to maintain relevance and survive in exceptionally tough commercial conditions. But the question they are then left with is – how and where do we start? Is it an I.T overhaul? Online marketing? Improving our customer experience? How should we use artificial [...]
Digital. It’s everywhere and touches most things these days. Just consider some of these statistics: The number of connected devices that are in use worldwide now exceeds 17 billion 2018 there were an estimated 4.2 billion global internet users The global online population has now tipped the scale with an estimated 50.8% of the [...]
Successful digital transformation hinges on a combination of critical success factors. Your strategy and vision for the future are paramount – but, alongside this - you need to give equal consideration to how you are going to control the delivery of this strategy. So it can be undertaken smoothly and quickly. While this part [...]
For a company to truly transform it requires greater collaboration than ever before. If traditionally siloed departments continue to have their own agenda, they will be unable to deliver the joined-up experience our customers now expect. IT needs to be engaged in the digital conversation with the C-suite from the word go – because [...]
In Jan 2016, Pierre Nanterme, Chairman & CEO of Accenture asked his audience to “consider the fact that new digital business models are the principal reason why just over half of the names of companies on the Fortune 500 have disappeared since the year 2000”. This pace of change has accelerated and can no [...]
The ‘people’ element of digital transformation programmes – big or small – must not be underestimated. They are an organisation’s most important asset. Digital transformation can often involve a big change in the way things are done - moving to new systems, processes and way of doing things. Yet many people can struggle with [...]
