blogGavin Clausen2020-11-11T12:00:48+00:00

We share how we do things at Digital Works Group.

Advice and proven approaches to digital – business strategy, innovation and growth.

Taking Your B2B Product Direct to The Consumer

Taking Your B2B Product Direct to The Consumer

By Spencer Bell|2021-07-19T10:13:27+00:00Wednesday, July 14, 2021|Categories: Blog|

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The Attributes of a Modern Agile Digital Enterprise

The Attributes of a Modern Agile Digital Enterprise

By Jonathan Smare|2021-07-07T14:11:29+00:00Wednesday, June 30, 2021|Categories: Digital Change & Innovation|Tags: agile, CFO, culture, digital, Digital transformation, leadership, strategy, transformation|

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Start selling your store range online

Start selling your store range online

By Spencer Bell|2021-06-17T12:55:08+00:00Thursday, June 17, 2021|Categories: Blog, Business Strategy & Growth, E-commerce|Tags: click and collect, digital, ecommerce, in-store range, online sales, SKU, strategy|

How do you start selling your store range online? The [...]

Why your Customer Service Ambition is important

Why your Customer Service Ambition is important

By Suzie Leckie|2021-06-10T06:46:15+00:00Tuesday, June 8, 2021|Categories: Blog, Customer Experience|Tags: customer service, Differentiator, emotion, loyalty, metrics, omnichannel, performance, personal, reviews, World class|

We all know that succeeding in customer service is great [...]

Can you do both B2B and B2C?

Can you do both B2B and B2C?

By Spencer Bell|2021-06-08T21:59:51+00:00Tuesday, June 8, 2021|Categories: Blog, Business Strategy & Growth, E-commerce|Tags: B2B, B2C, culture, ecommerce, omnichannel, strategy|

If you’re an established B2B business but want to sell [...]

How to Survive the Digital Skills Gap

How to Survive the Digital Skills Gap

By Will Barribal|2021-05-24T18:03:08+00:00Thursday, May 27, 2021|Categories: Blog, Digital Culture, People & Organisations, Technology & Security|Tags: culture, digital, digital skills gap, employees, future of work, plan, skills, survive|

In my last blog, ‘Are you caught in the Digital [...]

Inside Amazon’s culture of scaling, agility and innovation

Inside Amazon’s culture of scaling, agility and innovation

By Jonathan Smare|2021-06-29T13:20:40+00:00Wednesday, May 19, 2021|Categories: Blog, Business Strategy & Growth, Digital Culture, People & Organisations|Tags: agility, Amazon, culture, customer, customer-centric, scale innovation, ways of working|

Amazon's culture of scaling, agility and innovation is the secret [...]

Are you caught in the Digital Skills Gap?

Are you caught in the Digital Skills Gap?

By Will Barribal|2021-06-02T12:36:02+00:00Monday, May 17, 2021|Categories: Blog, Digital Culture, People & Organisations, Technology & Security|Tags: digital skills gap, Digital transformation, IT recruitment, IT training, labour shortage, skills shortage|

Is your business caught in the Digital Skills Gap? If [...]

The Case For Change: The Case For Transformation

The Case For Change: The Case For Transformation

By Jonathan Smare|2021-06-29T13:20:35+00:00Monday, April 26, 2021|Categories: Blog, Digital Change & Innovation|Tags: change, Collaboration, customer experience, digital, Digital transformation, strategy, technology, transformation|

One of my favourite quotes is, "The world will never [...]