About Clare Carroll

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So far Clare Carroll has created 58 blog entries.

7 strategies to develop trust in AI

By |2024-05-01T11:36:41+00:00Wednesday, May 1, 2024|Categories: Blog, Business Strategy & Growth, Customer Experience, Digital Change & Innovation, Digital Culture, People & Organisations, Technology & Security|Tags: , , , , , |

No trust, no business. We all know that if your customers don’t trust you, then they won’t do business with you, unless of course they have no other choice. Now throw AI and automation [...]

How to get started with a Data and AI Transformation

By |2024-04-02T16:59:40+00:00Tuesday, April 2, 2024|Categories: Analytics & Data, Blog, Business Strategy & Growth, Digital Change & Innovation, Technology & Security|Tags: , , , |

Artificial Intelligence is now on everyone’s lips and due to the explosion of Generative AI, is also now at anyone’s fingertips. But what many organisations are struggling with is understanding the real benefits that [...]

In house or outsource Project Management?

By |2023-06-08T07:47:09+00:00Thursday, June 8, 2023|Categories: Blog, Digital Culture, People & Organisations, Product Development|Tags: , , , , |

Here's a couple of questions we get asked often. Does a business need a dedicated delivery team to run programmes and projects? Is it better to keep things in house or outsource project management [...]

Consumer Duty: How to implement fair value

By |2023-05-23T08:40:12+00:00Wednesday, May 10, 2023|Categories: Blog, Customer Experience, Regulatory|Tags: , , , |

The Consumer Duty regulation is designed to ensure that firms act in the best interests of their customers and provide products and services that offer fair value. But how do you implement fair value [...]

AI-powered Customer Experience leads to exponential growth

By |2023-04-27T10:09:54+00:00Thursday, April 27, 2023|Categories: Blog, Customer Experience, Technology & Security|Tags: , , , , |

In today's highly competitive and constantly changing environment, companies that prioritise their customers' experiences tend to outperform their competitors. Of course, high customer satisfaction has always been a key metric to measure and is [...]

Consumer Duty – have you underestimated the work to comply?

By |2023-03-15T11:32:49+00:00Tuesday, March 14, 2023|Categories: Blog, Customer Experience, Regulatory|Tags: , , , , |

The FCA want you to take Consumer Duty seriously and have already made it clear that some firms have underestimated the work required to comply. Implementation plan reviews In January, the FCA published a [...]

5 things to focus on for transformation success

By |2021-12-14T15:51:41+00:00Tuesday, December 14, 2021|Categories: Blog|Tags: , , , , , , , |

What should you focus on in your digital change or transformation programmes? What's most important for transformation success? In this video, Andrew Salmon outlines: 5 things to focus on for transformation success Insights [...]

Organisational Transformation and Leadership Challenges

By |2022-12-19T12:02:57+00:00Wednesday, November 3, 2021|Categories: Digital Culture, People & Organisations|Tags: , , , , , , |

Sign Up! For proven digital transformation advice and resources – blogs, interviews, webinars, guides and more. subscribe In the first two-part interview, I caught up with [...]

The Legal sector must innovate: Can Intelligent Automation help?

By |2020-12-08T10:38:41+00:00Thursday, November 26, 2020|Categories: Blog, Digital Change & Innovation|Tags: , , , , |

For many years the Legal sector was generally recognised as a closed profession with traditional business structures, the billable hour and somewhat outdated processes and practices. Post the Legal Services Act (2007) and the [...]

The New Normal: Reaction, Recovery and Resilience

By |2022-12-19T12:03:15+00:00Monday, November 2, 2020|Categories: Blog, Digital Change & Innovation, Digital Culture, People & Organisations, E-commerce|Tags: , , , |

Cultural change normally happens gradually as new ideas take hold and gain gradual adoption and acceptance. Covid-19 social distancing rules have forced cultural change overnight and they may be in place - in some [...]

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