Case Studies
What Our Clients Say
98% Customer Satisfaction Score · 92 Net Promoter Score
The scores above reflect how clients rated working with us. The testimonials and case studies below represent just some of the programmes our senior operators have delivered:
Business System Selection
“Digital Works Group worked with us to really understand the support that we needed and how they could expedite the work required…giving us a comprehensive documentation to utilise in further stages of the project. Thank you for your support. I expect we’ll be back in touch!“
Proposition Management
“This is exactly what we need. The blueprint model will help us deploy these changes without disrupting our BAU”
Data Strategy & System Migration
Disparate systems were consolidated, resulting in an £80million per annum Opex saving.
TOM Development
This delivered great efficiency, enhanced customer satisfaction, and a projected savings of approximately £20 million over five years.
Finance Transformation
Digital Works Group helped Reckitt to implement a new system that could efficiently draw data from manufacturing and the supply chain for use by the finance teams. This enabled a range of reporting, analysis, and gross margin management allowing the senior leadership team to make rapid and accurate decisions.
Digital Strategy – Entertainment
“We knew we wanted to apply tech to help us scale and reach our ambition. The team at Digital Works Group helped us work out the true value of digital and AI to our business, and gave us a clear roadmap and place to start.”
Business System Selection – Care Service Provider
This client needed help with outdated HR systems that were causing major inefficiencies. Our help will realise an expected £18.1million of benefits over 5 years.
Digital Trading Capabilities & Expansion
“A very ambitious program was successfully delivered to support a critical part of the HMD go-to-market strategy. This has allowed us to continue to grow results, even as traditional channels have suffered impacts.”
Data Strategy – Government
“I normally find documents about data difficult to comprehend but I have read this data strategy from cover oy cover and I understood every word.”
Innovation Services – Pharma
“An agile and flexible partner in early exploration; adjusting to new insights quickly and providing consolidated learnings and actionable recommendations.”
Outsourced Project Management
Digital Works Group provided a team of delivery experts to immediately fill resource and skill set gaps. They worked quickly to develop effective governance and improved working practices to ensure the successful delivery of priority initiatives that would bring the most business benefit.
Customer Experience Innovation – Chatbot
“I needed Digital Works Group to manage the UX team as interim lead, to mentor members of the team, to evangelise UX/UI…”
Growth Strategy, Fintech
“Clear expertise in strategy development, knowledge of the emerging payments industry”
Commercial and Proposition Transformation
“The Digital Works Group team was instrumental in developing a rapid transformation plan for the business, designing the strategy, closing critical gaps, and delivering monetisation opportunities which had a direct impact on the EBIT and the valuation multiple.”
Digitally-Led Turnaround – Financial Services
“Digital Works Group quickly delivered clarity in our strategic planning and resolution roadmap. Their help in changing our technology function has also been a critical factor in our success.”
Voice of the Customer programme – Financial Services
Digital Works Group helped 118118 Money obtain detailed customer needs insight in order to design and launch a new product that exceeded initial sales targets.
Digital Transformation, Financial Services
“Clear direction on the changes needed in our digital capability and the core business model”
Commercial Transformation
“Digital Works Group enabled a rapid maturity of our digital capabilities in product, insight, marketing and organisation”
Voice of the Customer programme
Digital Works Group helped Mastercard to embed a multi-channel Voice of the Customer programme across a global division.
Customer Experience Led Strategy, Ecommerce
“Working with Digital Works Group was a great experience. Simply by getting stuck in, identifying the challenges and how to resolve”
eCommerce Capability
“The Digital Works Group team was instrumental in developing a compelling and feasible optimisation plan for Alamy’s ecommerce capabilities, including a move to a more Agile deployment process. Resulting in a record performance in Q3 2021”
Organisational Transformation
Digital Works Group worked closely with the VP – Customer Success, Retention and Loyalty, in order to get the team in the best possible shape to deliver the revenue increasing strategy.
Technology Transformation
“We were looking to hire an experienced interim CIO who could make rapid improvements across the board and then help us define a digital strategy. As well as improving our technology, Digital Works Group has really left a mark on the business.”
Digital Vision and Strategy, Charity
“Digital Works Group re-energised us and gave us the structure and confidence we were missing..”
New Product Innovation, Fintech
“Really impressed with Digital Works Group whilst working with them on Kalixa Pro. They did a fantastic job of rallying the troops”
Complex Project & Programme Management, Utilities
“Digital Works Group supported us with a complex programme of BI projects. Helping us make an informed decision on best BI solution based on clear ROI”
Organisational Design
“The Digital Works Group team was instrumental in developing a rapid transformation plan for the business, designing the strategy, closing critical gaps, and delivering monetisation opportunities which had a direct impact on the EBIT and the valuation multiple.”
Business & Technical Architecture, Telecommunications
“Digital Works Group was able to act as the translator between the business teams and the technical teams.”
Marketing Transformation
“Digital Works Group understood all of the nuances of what’s required to change organisational behaviour and culture and had an excellent understanding of brand. They were disciplined and organised, and had the empathy to bring people along on an often long and complicated journey.”
Project Management Office, Fintech
“Clear expertise from Digital Works Group allowed our project management function to grow up”
Digital Audit FMCG
“Great job. The message came across loud and clear, and now we have a clear roadmap to get to a solution”
Flexible Business Development, Scale-up, Martech
“Digital Works Group has been instrumental in planning the scaling and financing of our business. In this, they have been as helpful and as accommodating as I could have wished.”
Digital Innovation, Telecommunications
“Managed a very complex, cross business initiative in rapid timescales”
Technology Transformation
Digital Works Group was engaged to review the technology side of the business and enable a transformation of that function.
Partnership Workshops, Financial Services
“This approach helped us work closely, quickly and improve our relationship with core strategic retail partners”
Customer Service Experience Change
“We reduced the number of inbound calls to our service centres by 11% as record numbers of customers interacted with us via our service app, through our automated voice service or via the set-top box”
Interim Commercial Management, Fintech
“Digital Works Group turned around an immature and poorly performing sales function”
Commercial Support, Entertainment & Media
“With a burning need, we required a fast solution. Digital Works Group helped us with flexible, experienced, expertise. Great results”
Market Landscape & Growth Strategy, Martech
“Digital Works Group’s expertise helped us shape our offering for even greater success”
Product Management, Ecommerce
“Digital Works Group identified and prioritised the right problems to solve”
Flexible Business Development, Technology Scale-up
“Digital Works Group helped us in terms of business development support and introductions to investors”
New Territory Expansion, Software Development
“Market insight was delivered beyond our expectations”
Internationalisation, Fintech
“Cost-effective, professional, a great solution, delivered on time”
Digital Vision & Strategy, Charity
“Digital Works Group provided the necessary strategic, technical, and programme expertise…”
Sales & Marketing Transformation
Digital Works Group helped to align people and purpose, and delivered results within two months.
