Seeing our clients evolve and grow is our ultimate goal.
Fixing and transforming. Innovating and growing. See how we have helped clients across a range of industries by reviewing our client case studies and testimonials.
Organisational Transformation
DWG worked closely with the VP – Customer Success, Retention and Loyalty, in order to get the team in the best possible shape to deliver the revenue increasing strategy.
Customer Experience Innovation – Chatbot
“I needed DWG to manage the UX team as interim lead, to mentor members of the team, to evangelise UX/UI…”
Growth Strategy, Fintech
“Clear expertise in strategy development, knowledge of the emerging payments industry”
“The DWG team was instrumental in developing a rapid transformation plan for the business, designing the strategy, closing critical gaps, and delivering monetisation opportunities which had a direct impact on the EBIT and the valuation multiple.”
Digitally-Led Turnaround – Financial Services
“DWG quickly delivered clarity in our strategic planning and resolution roadmap. Their help in changing our technology function has also been a critical factor in our success.”
Voice of the Customer programme – Financial Services
DWG helped 118118 Money obtain detailed customer needs insight in order to design and launch a new product that exceeded initial sales targets.
Digital Transformation, Financial Services
“Clear direction on the changes needed in our digital capability and the core business model”
Agile Transformation
“Working with DWG was a good decision because they successfully guided us through the process to change our organisation, while ensuring they embedded knowledge within our teams to ensure we are now self-sufficient.”
Commercial Transformation
“DWG enabled a rapid maturity of our digital capabilities in product, insight, marketing and organisation”
Digital Vision & Strategy, Charity
“DWG provided the necessary strategic, technical, and programme expertise…”
Customer Experience Led Strategy, Ecommerce
“Working with DWG was a great experience. Simply by getting stuck in, identifying the challenges and how to resolve”
“The DWG team was instrumental in developing a compelling and feasible optimisation plan for Alamy’s ecommerce capabilities, including a move to a more Agile deployment process. Resulting in a record performance in Q3 2021”
“We were looking to hire an experienced interim CIO who could make rapid improvements across the board and then help us define a digital strategy. As well as improving our technology, DWG has really left a mark on the business.”
Voice of the Customer programme
DWG helped Mastercard to embed a multi-channel Voice of the Customer programme across a global division.
Digital Vision and Strategy, Charity
“DWG re-energised us and gave us the structure and confidence we were missing..”
New Product Innovation, Fintech
“Really impressed with DWG whilst working with them on Kalixa Pro. They did a fantastic job of rallying the troops”
Outsourced Project Management
DWG provided a team of delivery experts to immediately fill resource and skill set gaps. They worked quickly to develop effective governance and improved working practices to ensure the successful delivery of priority initiatives that would bring the most business benefit.
Growth Strategy
“DWG was an existing and trusted partner when we asked for their help with our strategy process. We needed additional knowledge, capabilities and capacity, and DWG adapted their usual strategy approach to perfectly align with our existing process and needs – allowing us to deliver this important work.”
Complex Project & Programme Management, Utilities
“DWG supported us with a complex programme of BI projects. Helping us make an informed decision on best BI solution based on clear ROI”
“The DWG team was instrumental in developing a rapid transformation plan for the business, designing the strategy, closing critical gaps, and delivering monetisation opportunities which had a direct impact on the EBIT and the valuation multiple.”
Business & Technical Architecture, Telecommunications
“DWG was able to act as the translator between the business teams and the technical teams.”
Flexible Business Development, Scale-up, Martech
“DWG has been instrumental in planning the scaling and financing of our business. In this, they have been as helpful and as accommodating as I could have wished.”
“DWG understood all of the nuances of what’s required to change organisational behaviour and culture and had an excellent understanding of brand. They were disciplined and organised, and had the empathy to bring people along on an often long and complicated journey.”
Digital Audit FMCG
“Great job. The message came across loud and clear, and now we have a clear roadmap to get to a solution”
Project Management Office, Fintech
“Clear expertise from DWG allowed our project management function to grow up”
Digital Innovation, Telecommunications
“Managed a very complex, cross business initiative in rapid timescales”
Interim Commercial Management, Fintech
“DWG turned around an immature and poorly performing sales function”
Customer Service Experience Change
“We reduced the number of inbound calls to our service centres by 11% as record numbers of customers interacted with us via our service app, through our automated voice service or via the set-top box”
Partnership Workshops, Financial Services
“This approach helped us work closely, quickly and improve our relationship with core strategic retail partners”
Commercial Support, Entertainment & Media
“With a burning need, we required a fast solution. DWG helped us with flexible, experienced, expertise. Great results”
Market Landscape & Growth Strategy, Martech
“DWG’s expertise helped us shape our offering for even greater success”
Product Management, Ecommerce
“DWG identified and prioritised the right problems to solve”
Technology Transformation
DWG was engaged to review the technology side of the business and enable a transformation of that function.
Flexible Business Development, Technology Scale-up
“DWG helped us in terms of business development support and introductions to investors”
New Territory Expansion, Software Development
“Market insight was delivered beyond our expectations”
Internationalisation, Fintech
“Cost-effective, professional, a great solution, delivered on time”
Other clients we have helped
