Transformation that delivers real business benefit

We help you to solve problems and implement solutions that improve efficiency, identify new opportunities and drive growth.

Business transformation through the power of digital, our proven methodologies, senior level in-house industry experience, and outstanding commitment to results. 

Solutions for common problems

Transformation is more like a journey than a one-off project. Often, specific changes can kick-start momentum for optimisation and new opportunities in your organisation. Here’s some of our most popular Customer and Commercial solutions:

Voice of the Customer programme

Understand your customer needs and gain fundamental insights that lead to truly engaged customers and profitability.


Improve End-to-End
Customer Experience

Improve your customer experience to increase conversion, usage and advocacy. Essential for regulated organisations needing to comply with Consumer Duty.

customer experience-led strategy


Customer Service

Improve retention and brand loyalty and comply with Consumer Duty regulation by transforming your support service.


Transform your Go To Market trading

Transform your Sales & Marketing to reach new customers with a marketing led approach.


New Digital Trading

Create new digital capabilities to deliver the right products to the right audience and improve your conversion and margin.


Proposition Management

Optimise your current propositions with clearly articulated value statements relevant to your target customers and evaluate potential for new propositions for growth.


Our clients

Digital Vision and Strategy

christian aid

case study

Customer Experience-Led strategy

case study

Customer Experience Innovation – Chatbox

case study

Our team of business transformation experts

No one in DWG is a career consultant; we all come from senior positions in industry, having successfully delivered multiple digital change programs. Each team member has extensive digital experience – at least 15 years worth – and we are proud of our ability to deliver real business benefits to our clients pragmatically.

meet the team

Resources to guide you

How to create a clear Digital Vision & Strategy for your Digital Transformation

A framework, packed with insights and pitfalls to avoid.

How to Create a Customer Experience-Led Strategy

Why Customer Experience (CX) is so important and how to implement a Customer Experience-led strategy.

The 9 Critical Success Factors to Fast Track your Digital Transformation

Learn what causes Digital Transformations to fail and find out how to make yours run smoothly and successfully.


Catch up on our thoughts around Business Transformation.

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