Yell Customer Experience Innovation – Chatbot

“…I needed DWG to manage the UX team as interim lead, to mentor members of the team, to evangelise UX/UI, work with the Product Leads, other department heads and stakeholders, interview candidates and ensure we were always up to date and moving forward..”

Head of Consumer, chatbot

Yell is the UK’s No.1 provider of managed digital marketing services for all types of local businesses. Over the last 50 years, they have supported the marketing needs of local companies across every industry and every region of the UK. Trusted by over 100,000 businesses, they continue to evolve cutting-edge solutions using automation and machine learning to deliver the best returns, leveraging relationships with the leading players in the industry – including Apple, Facebook, Google, and Microsoft.

“I have worked with DWG a number of times now and I know if I need someone who will work to understand the customer and business needs swiftly, who will conduct thorough research, who will work with boundless energy and have an excellent understanding of UX procedures, they will provide this.”

Head of Consumer,

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