Disruptive ‘digital’ competition makes it harder to differentiate and erodes margin.
Building loyalty is hard. Consumers want rich, personalised mobile experiences and are intolerant of poor quality and performance.
Customer service, delivered via traditional human-intensive methods, is impacting customer experience and is high-cost
Demand for traditional services is decreasing.
Greater regulatory scrutiny and the risk of data breaches.
Benefits we can bring
Revenue growth through enhanced digital experiences, extended distribution and customer loyalty
Stronger customer experience during acquisition, usage and customer service
Reduced costs via organisational and business process efficiencies
Enhanced pace and flexibility in delivery
Optimising go-to-market strategies to expand and grow revenues
Enabling customer channel shift into more efficient and profitable digital channels for acquisition, retention and customer service
Assisting in the creation of new monetisable propositions and innovations
Driving better usability of existing digital capability and assets for greater levels of customer engagement and loyalty
Improving customer service experience and lowering costs via messaging automation
Speeding up your innovation via our Innovation-as-a-Service solutions
Enhancing your technical environment and operations to reduce costs and improve data security
Rationalising and digitising complex back-office processes
Optimising creation, prioritisation and delivery approaches to become more agile and lean
Clients we have helped
“Through DWG’s architecture vision, leadership and industry expertise, we were able to standardize the way of working for specific products and started to focus on a customer-led journey instead of individual product-led journeys.”