Target Operating Model Development
Design an Adaptable TOM for Efficiency, Resilience and Growth
Yesterday’s operating models don’t work for tomorrow’s challenges.
You may find it a struggle to keep pace with shifting markets, digital disruption and the demands of new technologies because your operating model was likely built for a different era.
The strain of siloed processes, outdated governance, or models that fail to connect strategy with day-to-day operations are the headaches of most senior leaders now. These challenges create inefficiency, erode agility and limit your ability to unlock the value of digital and AI transformation.
This is where we can help because a well-defined Target Operating Model (TOM) changes that. An effective TOM gives you a structured and future-ready foundation that not only supports your current strategy but also equips you to adapt quickly to what comes next.
We work with you to design and implement operating models that are fully aligned with your business goals, digitally enabled and resilient by design. By integrating people, processes, technology and governance from the start, we ensure your TOM is both practical and transformative.
The result is greater efficiency, stronger decision-making, compliance built in rather than bolted on, and the flexibility for you to capture opportunities as they arise.
Whether you need to refresh components of your current model or create an entirely new AI-native approach, our expertise helps you move from complexity and constraint to agility, growth and lasting value.
Get a TOM that enables, not hinders, growth. Talk to us.
From Silos to Savings
Westminster Council were grappling with siloed customer services that frustrated the public and drained budgets. In just 3 months, harnessing data and our TOM development experience, we showed them how they could unlock £20 million in projected savings. Read the case study to find out how.
Testimonials
“Digital Works Group was instrumental in developing a rapid transformation plan for the business, designing the strategy, closing critical gaps, and delivering monetisation opportunities which had a direct impact on the EBIT and the valuation multiple.”.”
CEO
Allfunds
“Digital Works Group understood all of the nuances of what’s required to change organisational behaviour and culture and had an excellent understanding of brand. They were disciplined and organised, and had the empathy to bring people along on an often long and complicated journey.”
Senior Marketing Leader
ACG
“Digital Works Group has been instrumental in planning the scaling and financing of our business. The Knowledgebase they access through their partnerships is, for a growing business, a lifeline.”
Chief Executive Officer
Integrated Retail
Have Questions? Let’s Talk
We’re happy to talk to you about the challenges you’re facing and help you figure out where you need the most support.
Let’s have a no-strings attached exploratory call – it will be the best 10 minutes you’ll spend today.
Let's Talk
