Operating Model Transformation: How to get started

By |2022-11-16T15:42:28+00:00Tuesday, November 15, 2022|Categories: Blog, Business Strategy & Growth, Customer Experience, Digital Change & Innovation|Tags: , , , , |

How do you get started with an Operating Model Transformation? In my last blog I talked about Target Operating Model versus Service Design or Service Redesign, and why how you go about designing operational [...]

What’s the difference between Target Operating Model and Service Design?

By |2022-10-11T10:57:45+00:00Friday, October 7, 2022|Categories: Blog, Business Strategy & Growth, Digital Change & Innovation, Digital Culture, People & Organisations|Tags: , , , , , |

Who really knows what people mean when they talk about  Target Operating Model and Service Design?   We hear corporate terms like this every day, but labels can mean different things to different people. [...]

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