3 BIG ways you can improve your customer service experience

By |2023-04-11T10:35:22+00:00Monday, March 8, 2021|Categories: Blog, Customer Experience, E-commerce, Product Development|Tags: , , , |

Almost all the work that I have undertaken in customer service has started with the simple problem statement ‘Our customer experience is not where we want it to be’. This is normally followed [...]

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Digital Product Development Challenges Faced by Big Businesses

By |2022-12-19T12:09:10+00:00Tuesday, November 24, 2015|Categories: Digital Change & Innovation, Product Development|Tags: , , , |

Lawrence De’Ath, Head of Product & Technology at Digital Works Consulting gives his perspective on the challenges faced by big businesses when developing successful new digital products.    Sophie: What do you see as the [...]

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