The future of retail Part 3: digital transformation in retail

By |2020-05-15T10:50:37+00:00Tuesday, November 26, 2019|Categories: E-commerce|Tags: , , , , , |

In a three-part series our retail and customer experience expert Jonathan Hilton discusses the ‘future of retail’, offering insight into the current challenges retailers’ face, along with some proven advice on how they can [...]

The future of retail part 2: the importance of becoming an omnichannel retailer

By |2020-05-15T10:53:48+00:00Friday, October 4, 2019|Categories: E-commerce|Tags: , , , , , , |

In a three-part series our retail and customer experience expert Jonathan Hilton discusses the ‘future of retail’. He offers insight into the current challenges retailers face, along with proven advice on how retailers can future-proof [...]

iRexM3 | Delivering your ‘A-Game’ to the shelf edge

By |2019-09-09T12:37:43+00:00Monday, September 9, 2019|Categories: E-commerce, Martech|Tags: , , , |

iRexM3 is an innovative retail marketing technology solution, solving a major pain point for retailers – dynamic ticketing and pricing. We have been following the evolution and growth of the iRexM3 journey over the [...]

The future of retail part 1: retail reinvented

By |2020-11-02T15:48:58+00:00Thursday, July 4, 2019|Categories: Customer Experience, Digital Change & Innovation, E-commerce|Tags: , , , , |

Every month seems to bring more depressing retail statistics of once loved brands... Last year Poundworld, Toys R Us and Maplin. Recently, Debenhams, and even retail giant John Lewis had to slash staff bonus [...]

5 Tips for a More Profitable Customer Service

By |2017-02-24T17:11:22+00:00Thursday, October 22, 2015|Categories: Customer Experience|Tags: , , |

To survive and stay competitive in today’s customer-driven economy, organisations can't just deliver a great customer service anymore. They need to look for every opportunity to increase the value of each interaction, whether that's to [...]

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