Start selling your store range online

By |2021-06-17T12:55:08+00:00Thursday, June 17, 2021|Categories: Blog, Business Strategy & Growth, E-commerce|Tags: , , , , , , |

How do you start selling your store range online?   The pandemic has demonstrated that eCommerce is a must-do channel now. In this blog, I share a real-life use case, but first, let’s look at why [...]

How to Survive the Digital Skills Gap

By |2021-05-24T18:03:08+00:00Thursday, May 27, 2021|Categories: Blog, Digital Culture, People & Organisations, Technology & Security|Tags: , , , , , , , |

In my last blog, ‘Are you caught in the Digital Skills Gap?’, I talked about the global shortage of skills impacting businesses large or small. Here I share how I think businesses can survive the [...]

The Case For Change: The Case For Transformation

By |2021-04-27T16:17:17+00:00Monday, April 26, 2021|Categories: Blog, Digital Change & Innovation|Tags: , , , , , , , |

One of my favourite quotes is, "The world will never be this slow again". It is clear to everybody that business challenges are accelerating. Countless industries were experiencing massive disruption before the pandemic struck. You [...]

How the CFO can lead digital transformation to increase business agility

By |2021-03-31T09:48:24+00:00Tuesday, March 30, 2021|Categories: Digital Change & Innovation|Tags: , , , , , , |

In 2019 enterprises invested $1.3 trillion in digital transformation initiatives to improve efficiencies, increase customer value, and create new monetisation opportunities. But here's the thing - of that investment, a whopping $0.9 trillion delivered [...]

3 BIG ways you can improve your customer service experience

By |2021-03-11T10:47:47+00:00Monday, March 8, 2021|Categories: Blog, Customer Experience, E-commerce, Product Development|Tags: , , , |

Almost all the work that I have undertaken in customer service has started with the simple problem statement ‘Our customer experience is not where we want it to be’. This is normally followed with [...]

How to create outstanding customer experiences post Covid-19

By |2020-11-03T09:47:07+00:00Tuesday, November 3, 2020|Categories: Blog, Customer Experience, E-commerce|Tags: , , , , , |

Transitioning from a physical to a full digital shopping experience in B2C: How to create outstanding customer experiences post Covid-19 The pandemic crisis, with its lockdowns, social distancing and customers reluctant to go back to [...]

Crisis Management for Finance Leaders

By |2020-11-12T13:58:54+00:00Tuesday, May 26, 2020|Categories: Blog, Business Strategy & Growth|Tags: , , , , , , |

In this interview, Marjory Carrero shares her thoughts on the impact of Covid-19 on business, talks candidly about crisis management and advises what Finance leaders should be focusing on. Marjory draws on years of [...]

Five digital marketing techniques for powering through Coronavirus

By |2020-11-03T14:05:27+00:00Wednesday, May 13, 2020|Categories: Marketing Optimisation|Tags: , , , , |

Today, in these uncertain times, we are all facing new and unforeseen challenges and feeling the economic impact of Coronavirus. So, how do you prepare your business for the long haul? Well, we need to [...]

A brief history of enterprise architecture: lessons we can learn and apply

By |2020-11-03T21:06:51+00:00Wednesday, May 6, 2020|Categories: Technology & Security|Tags: , , , |

Let’s face it. Systems architecture can a dry subject! But as a technical and business architect who’s been at this a long time, I have witnessed the evolution of enterprise architecture. Good and bad. As [...]

Employee Communications in M&A (Part 3)

By |2020-02-25T14:20:12+00:00Tuesday, February 4, 2020|Categories: Blog, Digital Culture, People & Organisations|Tags: , , , , , , , , , |

In this part 3 of Employee Communications in M&A, I'm going to cover four enablers for effective Employee engagement. Disengaged employees are one of the main causes of M&A failures The success of the integration [...]

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