How to create outstanding customer experiences post Covid-19

By |2020-11-03T09:47:07+00:00Tuesday, November 3, 2020|Categories: Blog, Customer Experience, E-commerce|Tags: , , , , , |

Transitioning from a physical to a full digital shopping experience in B2C: How to create outstanding customer experiences post Covid-19 The pandemic crisis, with its lockdowns, social distancing and customers reluctant to go back to [...]

Crisis Management for Finance Leaders

By |2020-11-12T13:58:54+00:00Tuesday, May 26, 2020|Categories: Blog, Business Strategy & Growth|Tags: , , , , , , |

In this interview, Marjory Carrero shares her thoughts on the impact of Covid-19 on business, talks candidly about crisis management and advises what Finance leaders should be focusing on. Marjory draws on years of [...]

Five digital marketing techniques for powering through Coronavirus

By |2020-11-03T14:05:27+00:00Wednesday, May 13, 2020|Categories: Marketing Optimisation|Tags: , , , , |

Today, in these uncertain times, we are all facing new and unforeseen challenges and feeling the economic impact of Coronavirus. So, how do you prepare your business for the long haul? Well, we need to [...]

A brief history of enterprise architecture: lessons we can learn and apply

By |2020-11-03T21:06:51+00:00Wednesday, May 6, 2020|Categories: Technology & Security|Tags: , , , |

Let’s face it. Systems architecture can a dry subject! But as a technical and business architect who’s been at this a long time, I have witnessed the evolution of enterprise architecture. Good and bad. As [...]

Employee Communications in M&A (Part 3)

By |2020-02-25T14:20:12+00:00Tuesday, February 4, 2020|Categories: Blog, Digital Culture, People & Organisations|Tags: , , , , , , , , , |

In this part 3 of Employee Communications in M&A, I'm going to cover four enablers for effective Employee engagement. Disengaged employees are one of the main causes of M&A failures The success of the integration [...]

Employee Communications in M&A (Part 2)

By |2020-02-25T14:22:26+00:00Tuesday, February 4, 2020|Categories: Blog, Digital Culture, People & Organisations|Tags: , , , , , , , , , |

In this second part of Employee Communications in M&A, I explain what the Integration Lifecycle is, give you examples of what to avoid and share some case studies. Integration lifecycle Drawing a geometric representation, the [...]

Employee Communications in M&A (Part 1)

By |2020-02-25T14:23:52+00:00Monday, February 3, 2020|Categories: Blog, Digital Culture, People & Organisations|Tags: , , , , , , , , |

Employee communications in M&A (Merger and Acquisition) is one of the most important factors to ensure the successful integration of the organisations coming together to join forces. When an internal communications plan is comprehensively [...]

How to Improve Organic Search Rankings

By |2020-11-03T14:07:17+00:00Friday, January 24, 2020|Categories: Blog, Marketing Optimisation|Tags: , , , , , , , , , , , |

The struggle to stay in organic search results and make your website visible is becoming more of a challenge. SEO continues to grow in significance as search engines become more discerning. So, what do you [...]

The future of retail Part 3: digital transformation in retail

By |2020-05-15T10:50:37+00:00Tuesday, November 26, 2019|Categories: E-commerce|Tags: , , , , , |

In a three-part series our retail and customer experience expert Jonathan Hilton discusses the ‘future of retail’, offering insight into the current challenges retailers’ face, along with some proven advice on how they can [...]

The future of retail part 2: the importance of becoming an omnichannel retailer

By |2020-05-15T10:53:48+00:00Friday, October 4, 2019|Categories: E-commerce|Tags: , , , , , , |

In a three-part series our retail and customer experience expert Jonathan Hilton discusses the ‘future of retail’. He offers insight into the current challenges retailers face, along with proven advice on how retailers can future-proof [...]

Go to Top