4 ways to revisit your customer centricity

By |2023-11-08T11:57:25+00:00Tuesday, January 4, 2022|Categories: Blog|Tags: , , , , , , |

The world is divided into two camps; those that set New Year's resolutions and those that firmly avoid them! For me, New Year's resolution setting is a way to take a bit of time [...]

Why your Customer Service Ambition is important

By |2021-10-11T11:52:05+00:00Tuesday, June 8, 2021|Categories: Blog, Customer Experience|Tags: , , , , , , , , , |

Sign Up! For proven digital transformation advice and resources – blogs, interviews, webinars, guides and more. subscribe We all know that succeeding in customer service is [...]

3 BIG ways you can improve your customer service experience

By |2023-04-11T10:35:22+00:00Monday, March 8, 2021|Categories: Blog, Customer Experience, E-commerce, Product Development|Tags: , , , |

Almost all the work that I have undertaken in customer service has started with the simple problem statement ‘Our customer experience is not where we want it to be’. This is normally followed [...]

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