The future of retail part 1: retail reinvented

By |2020-11-02T15:48:58+00:00Thursday, July 4, 2019|Categories: Customer Experience, Digital Change & Innovation, E-commerce|Tags: , , , , |

Every month seems to bring more depressing retail statistics of once loved brands... Last year Poundworld, Toys R Us and Maplin. Recently, Debenhams, and even retail giant John Lewis had to slash staff bonus [...]

Retail Transformation: The perfect storm?

By |2019-05-24T11:45:49+00:00Friday, May 24, 2019|Categories: Customer Experience, Digital Change & Innovation, E-commerce|Tags: , , , , , , , , |

In this blog, I am going to share my insights on retail transformation, taken from a recent presentation I gave on behalf of RetailWeek. Retail is an area I am passionate about. It is a [...]

Digital business education: do you or your team need some digital advice?

By |2019-10-22T18:48:28+00:00Thursday, May 9, 2019|Categories: Business Strategy & Growth|Tags: , , , , , |

Many companies agree on a priority to use digital to maintain relevance and survive in exceptionally tough commercial conditions. But the question they are then left with is – how and where do we [...]

How to Create a Customer Experience Led Strategy

By |2020-11-02T15:54:49+00:00Monday, December 18, 2017|Categories: Customer Experience|Tags: , , , , |

“The customer is always right.” Harry Gordon Selfridge   One of the most famous quotes in business and the core sentiment is as true today as it has always been. The only difference now is [...]

ON-DEMAND WEBINAR: Demystifying Digital Transformation: Expert advice on what it is and how to take action for better business outcomes

By |2017-11-08T13:15:35+00:00Wednesday, November 8, 2017|Categories: Digital Change & Innovation|Tags: , , , , , |

Responding to digital disruption is vital to business survival. The world we live in is digital. More than half of the population now owns a smartphone, and almost two thirds a mobile. Your customers want [...]

A Digital Change Framework to Drive Successful Digital Transformation

By |2021-02-08T13:48:09+00:00Friday, September 15, 2017|Categories: Business Strategy & Growth|Tags: , , , , , , |

Creating an effective digital change framework In this blog, we are going to share the digital change framework that we have evolved at Digital Works Group to help businesses deliver successful digital transformation. What you [...]

Digital Product Development Challenges Faced by Big Businesses

By |2017-02-24T17:11:22+00:00Tuesday, November 24, 2015|Categories: Digital Change & Innovation, Product Development|Tags: , , , |

Lawrence De’Ath, Head of Product & Technology at Digital Works Consulting gives his perspective on the challenges faced by big businesses when developing successful new digital products.    Sophie: What do you see as the [...]

5 Tips for a More Profitable Customer Service

By |2017-02-24T17:11:22+00:00Thursday, October 22, 2015|Categories: Customer Experience|Tags: , , |

To survive and stay competitive in today’s customer-driven economy, organisations can't just deliver a great customer service anymore. They need to look for every opportunity to increase the value of each interaction, whether that's to [...]

Innovation is essential, but dont forget about consumer trust

By |2016-09-05T16:53:31+00:00Thursday, September 24, 2015|Categories: Customer Experience, Digital Change & Innovation|Tags: , , |

Brands know that innovation is essential and the lifeblood of modern business. Things are moving at such a fast pace that ignoring the ‘innovation game’ could potentially put many businesses at risk of losing out [...]

Go to Top