4 ways to revisit your customer centricity in 2022
The world is divided into two camps; those that set New Year's resolutions and those that firmly avoid them! For me, New Year's resolution setting is a way to take a bit of time to [...]
Frictionless Retail
Sign Up! For proven digital transformation advice and resources – blogs, interviews, webinars, guides and more. subscribe Customers have a huge dislike of friction. But it [...]
The Case For Change: The Case For Transformation
One of my favourite quotes is, "The world will never be this slow again". It is clear to everybody that business challenges are accelerating. Countless industries were experiencing massive disruption before the pandemic struck. You [...]
3 BIG ways you can improve your customer service experience
Sign Up! For proven digital transformation advice and resources – blogs, interviews, webinars, guides and more. subscribe Almost all the work that I have undertaken in [...]
Anthropocentric Leadership to Succeed in the 21st Century
The world keeps changing at a faster pace than ever before, and I remain puzzled why leadership style has hardly changed the last few centuries? To be blunt: we live in the 21st Century, using [...]
How to create outstanding customer experiences post Covid-19
Transitioning from a physical to a full digital shopping experience in B2C: How to create outstanding customer experiences post Covid-19 The pandemic crisis, with its lockdowns, social distancing and customers reluctant to go back to [...]
8 Simple Tips for Building a Better Digital Experience
This week I found myself having to fly to Düsseldorf on business. I had flown with this German company before, but for the first time in years, I had to book the business flight myself. [...]
The future of retail Part 3: digital transformation in retail
In a three-part series our retail and customer experience expert Jonathan Hilton discusses the ‘future of retail’, offering insight into the current challenges retailers’ face, along with some proven advice on how they can [...]
The future of retail part 2: the importance of becoming an omnichannel retailer
In a three-part series our retail and customer experience expert Jonathan Hilton discusses the ‘future of retail’. He offers insight into the current challenges retailers face, along with proven advice on how retailers can future-proof [...]
iRexM3 | Delivering your ‘A-Game’ to the shelf edge
iRexM3 is an innovative retail marketing technology solution, solving a major pain point for retailers – dynamic ticketing and pricing. We have been following the evolution and growth of the iRexM3 journey over the [...]