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Consumer Duty – have you underestimated the work to comply?

Consumer Duty – have you underestimated the work to comply?

By Clare Carroll|2023-03-15T11:32:49+00:00Tuesday, March 14, 2023|Categories: Blog, Customer Experience, Regulatory|Tags: Consumer Duty, customer experience, FCA regulation, Financial Services, Underestimated the work to comply|

The FCA want you to take Consumer Duty seriously and have already made it clear that some firms have underestimated the work required to comply. Implementation plan reviews In January, the FCA published a [...]

5 benefits of a Voice of the Customer programme

5 benefits of a Voice of the Customer programme

By James Kershaw|2023-02-07T11:51:06+00:00Wednesday, July 6, 2022|Categories: Analytics & Data, Blog, Business Strategy & Growth, Customer Experience|Tags: Consumer Duty, customer experience, Customer Insights|

You may have heard of Voice of the Customer (VoC) but not fully understand what it is? Here's a quick explainer and five key benefits you'll get from running a Voice of the [...]