Consumer Duty – have you underestimated the work to comply?

By |2023-03-15T11:32:49+00:00Tuesday, March 14, 2023|Categories: Blog, Customer Experience, Regulatory|Tags: , , , , |

The FCA want you to take Consumer Duty seriously and have already made it clear that some firms have underestimated the work required to comply. Implementation plan reviews In January, the FCA published a [...]

5 benefits of a Voice of the Customer programme

By |2023-02-07T11:51:06+00:00Wednesday, July 6, 2022|Categories: Analytics & Data, Blog, Business Strategy & Growth, Customer Experience|Tags: , , |

You may have heard of Voice of the Customer (VoC) but not fully understand what it is? Here's a quick explainer and five key benefits you'll get from running a Voice of the [...]

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