Susan Carter

Programme Manager

Technical Skills
  • Full life-cycle project and programme management
  • IT Transformation
  • Data architecture
  • Process re-engineering
  • Cross-function workstream management
  • Stakeholder management

  • Asset management
  • Management consulting
  • Technology
  • Wealth management
  • Automotive data
  • Hedge funds
Susan Carter

Susan Carter is a highly driven, delivery-focused programme and project manager with over 25 years of IT and business transformation experience, using the breadth of experience across top tier investment companies and depth of skills from technical to C-suite.

Susan has a rare blend of technical IT background, extensive data knowledge and years of experience working in and managing change across the front office.

With expertise managing large-scale global data programmes across various financial institutions including asset, fund, pension and wealth managers, and within the automotive data industry. She has driven diverse programmes that range from internal change programmes to customer-driven transformations in areas such as:

  • Strategic planning and delivery de-risking
  • Defining TOM’s and roadmaps to align with business objectives
  • Global and off-shore initiatives
  • Large scale transformations, data programmes and software implementations
  • Risk, audit and compliance initiatives
  • Regulatory review, compliance and engagement

Susan’s diverse and unique experience allows her to see a change programme through multiple lenses, understanding the interplay between all areas, systems and processes within a business. She anticipates future challenges and obstacles to quickly identify routes for success and to turn around flagging or failing projects.

Bringing high-level energy and enthusiasm to your team, Susan generates structure and direction, pulling all the stakeholders together to problem solve and deliver on time and on budget.

Key achievements include:

  • Resolving projects and large delivery programmes over budget and time

  • Creation and delivery of change programmes with budgets of £200k-£25m globally

  • Setting up of new entities and teams to deliver external service

  • Creation of a governance matrix and auditable, regulatory compliant  operations

  • Development of a bespoke delivery methodology and supporting PMO

  • Execution of large data platform implementation, data migration and supporting data governance programme

  • Set up and execution of outsourced capability with supporting service model

  • Preparation for sale, merger or regulatory investigation

  • RFI/RFP for software acquisition

Susan is a rare transformation/change programme manager with a technical IT background, extensive data knowledge and years of experience working in and managing change across the front office. Susan has turned around a number of failing programmes, resolved relationship issues and improved efficiencies leaving satisfied clients, successful programmes and content teams.

Chief Executive Officer, Reformis

Susan can help you with:

  • Programme/project delivery to tight timescales
  • Failing project turnaround
  • Setting up programme and project governance to ensure focus on delivering products with the highest business benefits and cost reductions

  • Coordination across the business, It and operations

  • Leading hybrid teams (in-house, third parties and nearshore/offshore operations)

  • Vendor, 3rd party and stakeholder relationship management

Susan’s pragmatic approach bought clarity and purpose to a multi-layered project that was floundering against conflicting timelines and objectives. Susan stopped the merry-go-round of meetings that had been plaguing the project. Instead she delivered a structure and direction to the project team that brought together the different stakeholders and provided them with practical solutions

Paul Robinson, Head of Money Markets

Some of Susan’s experience:

Outside of work, Susan is passionate about health and fitness, with a broad interest in participating in multiple sports and sporting activities like skiing, golf, diving and yoga. In addition, Susan is an active property investor and manages her own SSAS pension.