Steve Hepworth

Partner, Operational Excellence
Strategy, Leadership & Innovation

Technical Skills
  • Analytics insights
  • Business case
  • Business strategy

  • Commercial modelling
  • Organisational design
  • Target operating model creation
  • Charity & Not For Profit
  • Construction
  • Health & Pharma
  • Public Sector

  • Retail

  • Technology

Steve Hepworth

Steve Hepworth has over 20 years of business and digital transformation experience, across multiple parts of the private and public sectors. He has helped transform organisations including IKEA, International SOS, Westminster City Council, Buckinghamshire Council, Nottinghamshire County Council, Nottingham City Council, Sheffield CCG/City Council, Centrica, as well as many other NHS trusts and charitable entities.

By supporting organisations through the demanding, complex process of redesigning and improving their target operating model Steve delivers enhanced commercial performance, internal efficiencies and cost savings, while skilfully increasing staff and customer satisfaction.

Steve brings a highly data and evidence-based ethos to his work using analytics and insights to identify both weaknesses and opportunities and using this trusted baseline to measure the impact of any transformation.

Steve’s broad business background, skills and multi-sector experience allow him to quickly adapt to diverse challenges. His ability to manage challenging cultural and political dynamics allows him to calmly harmonise, support and communicate change delivery across all areas of your organisation for the smoothest, most effective transition.

Key achievements include:

  • Digital capability transformation producing $400m of savings over six years for the customer service centre operating model of a $45bn global retailer.

  • Model and design a new digital customer contact strategy for the UK’s largest local authority to deliver >£10m savings over five years.

  • Produce efficiencies and cost savings for £30m+ digital transformation programmes across multiple local authorities and their services, including; Education, Housing, Planning, Adults Social Care and Children’s Social Care.

  • Delivering income generation improvements across multiple local authorities and their services, including; Estates, Waste Management, Legal Services and Services to Schools.

  • Developed, piloted and launched of market leading technology to support the outpatient service transformation of frontline health services.

Steve can help you with:

  • Define and bring clarity to complex problems
  • Deliver evidence-based change

  • Shape your future operating model and align that with your organisation’s strategy and goals

  • Create effective programmes of transformation

  • Organisational redesign

  • Improve and redesign services

  • Model the impact of change on your organisation’s customers, people, processes and finances

  • Deliver efficient, profitable and customer focussed outcomes

  • Business planning and forecasting

Some of Steve’s experience:

Steve is a pleasure to work with. He has the ability to interrogate data and information to identify the true causes of problems that clients are facing, which then enables successful implementation of the RIGHT solutions. I worked with Steve in Healthcare and he used a clear and practised methodology to bring about a well-structured, quantifiable transformation programme. He is an excellent communicator and quickly felt part of the team.

Chloe Ashford-Smith