Steve Crawshaw

Chief Technical Architect

Technical Skills
  • IT transformation

  • CRM design

  • Omnichannel strategy

  • Business analysis

  • Digital transformation

  • RFI & RFP

  • Technology

  • Telecoms

  • Financial Services

Steve Crawshaw

Steve Crawshaw is a Chief Solutions Architect helping businesses successfully execute digital change.

Steve brings over 25 years of experience in delivering change and growth, evolving and developing the right unique digital solutions for clients. He has undertaken projects for more than 50 clients, working across diverse countries and cultures, with wide industry knowledge, including telecoms, financial services, pharmaceuticals, and government.

Steve acts as a ‘bridge’ between business and IT, working with the major stakeholders to understand pain-points and using his natural creativity to identify the right digital options. He effectively translates ‘business need’ into ‘technical deliverables’ defining the best architecture and design to provide the necessary functionality, scalability, and flexibility.

With a hands-on approach, Steve uses an iterative organic process, at the right level of detail on any aspect of the software development lifecycle; from concept and strategy to approaches for maintenance and rationalisation.

Key achievements include:

  • As Chief Architect he took BT Openreach Network Engineering and Planning into the ‘digital age’ to exploit data & provide automation & basis for BTs roll-out of fibre-based services; one of the world’s largest IT programmes covering systems, data migration & change management affecting +25,000 staff & contractors & a budget of more than £120m & a team of 1500

  • Chief Architect for global wholesale network provider expanding to take on a B2B market delivered via new scalable and flexible architecture of industry-leading COTS

  • Re-scoping and refocusing big data initiatives for customer experience management for SE Asian conglomerate with emphasis on the business uses of ‘actionable’ information

Steve has proven expertise and can help you with:

  • Understanding a highly complex space of systems, data and process

  • Identifying, defining and presenting the right architectural approach for an organisation

  • Applying the lessons from one customer and industry and refining it to be the unique solution for another

  • The life cycle from concept through detailed systems implementation and support

Through Steve’s architecture vision, leadership and industry expertise, we were able to standardize the way of working for specific products and started to focus on a customer-led journey instead of individual product-led journeys.

Joris Vollebergh, Director, Business Services Digital and CRM, Liberty Global International

Some of Steve’s clients and experience: