Rikard Svendsen
Partner, Customer Experience Transformation
Strategy, Leadership & Innovation
+44 (0) 7747 870998
Technical Skills
Brand strategy
Brand management
Marketing psychology
Customer experience
Marketing strategy
Website strategy
Sectors
Retail
Media
Health & Pharma
Rikard Svendsen is a Partner in the Strategy, Leadership & Innovation practice, helping businesses succeed in their brand and digital customer experience and transformation.
A strategic and creative thinker, Rikard has a proven track record of generating outstanding commercial returns for diverse clients such as Mercedes-Benz, SKY, MTV, ITV, Unilever, RAC, PruHealth, MOBO and 3M.
Rikard’s wealth of experience spans omnichannel customer insight, brand and digital strategy, creative direction, customer experience design and digital marketing.
A highly confident facilitator and leader with a real ‘make-it-happen’ attitude, Rikard inspires, challenges and guides cross-functional teams so they rationally and emotionally connect customers with brands.
He is a big advocate of using cognitive psychology and qualitative research to develop digital customer experiences that build strong and effective brands. Utilising deep customer insight and market research to win both hearts and minds.
Key achievements include:
Evolved repositioning campaign for Mercedes-Benz
Developed internal and external communication strategy for Baltic Sea Task Force
Established brand position for music company MOBO
Developed brand, communication and digital strategy for African presidential candidate
Created a new ethical business model and brand strategy for famous royal African family
Here is a short summary of the things Rikard can help you with:
Customer insight & human behaviour
Qualitative and quantitive market research
Omni-channel brand & digital strategy
Customer experience concept & design
Digital planning, development & transformation
Creative direction across website, products, apps & digital tools
Programme planning, delivery & stakeholder management
Some of Rikard’s clients & experience:
Rikard Svendsen has become a great friend of the MOBO Organisation and vice-versa because of his ‘can do’ attitude, his ability to understand our brand very quickly and specifically because of his very sound (marketing and brand) advice and guidance. I would highly recommend him.
Rikard is top class creative thinker. I have seen first hand how his ideas and his ability to see a concept through to delivery create real tangible value to his clients. I would welcome opportunities to work him again.