If you are multi-channel retailer or a digital pure-play we can help

Whether customer-experience improvements, optimising your online trading, injecting digital channels to gain new sales,
sorting out your technology, or something else.

Our Retail Team Solving Your Challenges

Our team combine to provide end-to-end experience across strategy, sales and marketing, trading optimisation, product creation, project delivery and technology. Helping you with these challenges:

Underpinning everything – for our clients and our teams – are our brand and company values:

  • Falling physical footfall due to restrictions negatively impacts sales.
  • Disruptive ‘digital’ competition is eroding margin.
  • Changing behaviour in customers requires new omni-channel experiences.
  • Growing customer expectations mean building loyalty is hard.
  • Social-media publication means experiences must be great all the time.
  • Complexities in regulation and supply chains require integrated technology solutions.
  • Pace of change and uncertainty is brutal.

We Can Help You

  • Build a compelling vision to help guide your turnaround or transformation needs.

  • Map-out an omni-channel experience to delight your customers.

  • Create and optimise your digital trading capabilities to re-grow sales.

  • Inject effective and ROI-friendly digital marketing to accelerate revenues.

  • Improve customer-service, loyalty and advocacy.

  • Optimising your technical and data environments so you can be the disruptor.

  • Enhancing your organisation to increase agile and your ability to react.

  • Enhanced acquisition through new digital channels.

  • Conversion growth via optimised digital trading.

  • Stronger retention via compelling end-to-end customer experiences.

  • Better margin through insight and analysis.

  • Cost control via technology innovation and delivery control.

  • Disruption protection via new innovation solutions and partnerships.

  • A future-proof organisation with agility and reactivity.

Some of our clients


“…DWG enabled a rapid maturity of our digital capabilities in product, insight, marketing and organisation…”

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“…With just a top-level project brief, DWG identified and prioritised the right problems to solve…”

Experience To Guide You Along the Way

Start selling your store range online
Can you do both B2B and B2C?
Why your Customer Service Ambition is important

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