If you are multi-channel retailer or a digital pure-play we can help

Whether customer-experience improvements, optimising your online trading, injecting digital channels to gain new sales,
sorting out your technology, or something else.

Solving Your Challenges

Our team combine to provide end-to-end experience across strategy, sales and marketing, trading optimisation, product creation, project delivery and technology. Helping you with these challenges:

Underpinning everything – for our clients and our teams – are our brand and company values:

  • Falling physical footfall due to restrictions negatively impacts sales.
  • Disruptive ‘digital’ competition is eroding margin.
  • Changing behaviour in customers requires new omni-channel experiences.
  • Growing customer expectations mean building loyalty is hard.
  • Social media publication means experiences must be great all the time.
  • Complexities in regulation and supply chains require integrated technology solutions.
  • Pace of change and uncertainty is brutal.

We can help you

  • Build a compelling vision to help guide your turnaround or transformation needs.

  • Map-out an omni-channel experience to delight your customers.

  • Create and optimise your digital trading capabilities to re-grow sales.

  • Inject effective and ROI-friendly digital marketing to accelerate revenues.

  • Improve customer-service, loyalty and advocacy.

  • Optimising your technical and data environments so you can be the disruptor.

  • Enhancing your organisation to increase agile and your ability to react.

  • Enhanced acquisition through new digital channels.

  • Conversion growth via optimised digital trading.

  • Stronger retention via compelling end-to-end customer experiences.

  • Better margin through insight and analysis.

  • Cost control via technology innovation and delivery control.

  • Disruption protection via new innovation solutions and partnerships.

  • A future-proof organisation with agility and reactivity.

Some of our clients


“…DWG enabled a rapid maturity of our digital capabilities in product, insight, marketing and organisation…”


“…With just a top-level project brief, DWG identified and prioritised the right problems to solve…”

Meet some of our team

We have a team with deep experience in helping retail & e-commerce businesses. With end-to-end expertise across strategy, commercial, product, project, technology and marketing.

Thought leadership

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