DWG was engaged to solve two problems:

• 1. Provide immediate IT leadership to stabilise the function and ensure business continuity for clients.

• 2. Create and deliver a suitable technology transformation to solve the core issues in the technology side of the business.

Focus then switched to solving fundamental business issues.

Using insights from the audit, the strategic ambitions of the business and working with other senior members of the management team, a new technology and data strategy was created for the business. A core tenant being the transition from a traditional license approach to a SAAS platform to alleviate the uniqueness of instances, reduce costs and drive simpler scaling.

The strategy was supported by an agile creation process to speed up delivery and responsiveness. With additional changes in the human capital of the function to reduce costs and increase flexibility.

The technology transformation has delivered the following benefits:

• The move from license to SAAS has reduced costs, improved scaling and proposition depth for conversion and control

• A re-architected product and technical environment that leverages cloud services for scaling and resilience

• The move from an on-premise data centre and network to a secure 3rd party collocated facility has improved security and compliance, critical for this regulated business

• The introduction of Agile development processes and tooling across the business has enhanced responsiveness and the speed of production

• Quarterly product delivery cadence, while fixing core product issues, has maintained quality while allowing the controlled transition from ‘license’ to ‘SAAS’

• A restructured technology team, including the establishment of an offshore development partner, has provided flexibility, resilience and a lower cost of operation

Ultimately improving delivery speed, enabling faster scaling, reducing costs, and laying the foundations for stronger innovation.