Raj Bosamia
Narinder BhattSenior Consultant, Technology & Security

Narinder Bhatt is part of a multi-disciplinary team of strategy, execution and growth experts.

  • End-to-end or specific needs. Our team is structured to provide the exact skills you need
  • A ‘think + do’ approach. With expertise, methods, and networks to rapidly deliver tangible business benefits
  • A collaborative, pragmatic, and flexible culture. Sharing insights and expertise to bring the best to our clients

Narinder is a senior consultant in our Optimisation & Delivery team, helping businesses successfully execute their digital strategy and achieve their business performance objectives.

He is a strategic and delivery-focused IT professional with over 20 years’ experience at the ‘sharp end’ of portfolio, programme, transition, IT transformation, service transformation, IT operations, architecture and strategy development.

Narinder has worked across a variety of commercial sectors, including investment banking, retail banking, media, telecoms, pharmaceutical, transportation, logistics, real-estate and airline industries, in the UK, US, Europe, MENA (incl. UAE) and APAC.

As a board level executive consultant, trouble-shooter and implementer – saving one company £130 million in the first two years on their IT support costs – Narinder has proven experience in managing services, strategies and delivering complex/large volume changes over £50M. He also has extensive expertise in delivering Public/Private Cloud services and migrations of physical and virtual infrastructure.

Narinder’s exceptional leadership capabilities and strong team spirit help him build high performing teams within both direct report and matrix environments. He can manage large multi-skilled teams and vendors in multiple geographies, with an ability to rapidly identify and resolve issues for his clients.

Narinder has proven expertise in::

  • PRINCE2, ITIL methodologies
  • Technology and people transformation
  • Technology outsourcing
  • Master service agreements and contact negotiations
  • Organisational and services re-design
  • Data centres
  • Cloud services

Key achievements include:

  • Successful outsourced the service desk, network operation centre, Level 1 and Level 2 IT infrastructure, application support to a managed service provider (160M AED) – transferring 110 resources, with cost reduction of over 100M AED.
  • Rapidly delivered a new public and private cloud services, support team of 25, new operating model, policies and procedures, recruitment, service architecture using SFIA and ITIL. £5M.
  • Successfully delivered operations support team for CRM, for rail and logistics, where no other project or programme had succeeded due to the political and physical separation of the two halves of the company.
  • Reduced the spend from £300 million to £130 million in the first two years for client, implementing the proposal, using SFIA, SIAM and ITIL.
  • Managed the decision to outsource and then contract with IBM to perform datacentre, relocation programme and outsourced service desk and support.
  • Managed operations team creating new policies/procedure, successfully turning around the team from being reactive to being proactive, implementing a PMO to govern all programmers and projects to support the airline.

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