Luke has been successfully working in major account management for over twenty years, so our clients are in very capable commercial hands. Strategically minded with deep experience for capitalising on tactical opportunities, he brings extensive experience in managing complex sales lifecycles, including stakeholder engagement, pipeline management, and contract negotiation.

His main role is to ensure our clients always benefit from a successful ongoing partnership with Digital Works Group. One that provides compelling outcomes and experiences, using behaviours which are iterative and positive.

He does this by:

• Working closely to understand our client’s business – mission, opportunities, challenges and constraints, as well as understanding the all-important context of culture and personalities.

• As requested by our clients, Luke makes time to support and add value in future planning sessions, identifying where Digital Works Group and its ecosystem can really help.

• When involved in a project, he ensures the correct personnel with the right knowledge/methods are available to help plan, design and deliver to the client needs. He uses our teams skills and experiences to de-risk issues and remove ‘trip-points’ in complex change and innovation initiatives.

Luke’s work is always underpinned by fair commercials for both organisations and by transparent, frequent and accurate communications. His aim is to always empower clients with knowledge transfer, encourage collaborative ‘one team’ working practices to develop agility and be highly outcome focused.

His professionalism and winning sense of humour allows our clients to form a trusted and enjoyable partnership for their transformation and innovation programmes or needs.

When he’s is not helping with all the above, he has a demanding dog who needs frequent walks; and he also volunteers on the management team with SAP;UK, a charity focused on suicide awareness and prevention.

Luke is always available to chat through any business need that our clients have, but he is also very happy to share his sector, transformation, and ‘successful account management techniques’ any time. If you need anything, please get in touch for a chat.