Business & Technical Architecture – Telecoms
“Through DWG’s architecture vision, leadership and industry expertise, we were able to standardize the way of working for specific products and started to focus on a customer-led journey instead of individual product-led journeys.”
Joris Vollebergh, Director, Business Services Digital and CRM, Liberty Global

Liberty Global is one of the world’s leading converged video, broadband and communication companies. Helping their customers to make the most of the digital revolution. With complex operations in six European countries, across multiple brands, they connect over 10 million customers subscribing to more than 25 million TV, broadband internet and telephony services. Serving over 6 million mobile subscribers and WiFi services through 9 million access points across their footprint.
Scale brings complexity. The expanding Liberty Global brand portfolio creates understandable challenges when it comes to harmonising diverse processes and practices across their businesses. DWG supplied a lead architect to help them identify and implement best business practice across countries, and tackle these pain-points:
Putting your customer at the heart of your business is critical. We employed a customer-centric approach to developing the right capabilities and processes across countries:
Business Architecture:
Technical Architecture:
Bringing business and technical teams together, we were able to foster greater collaboration and help Liberty Global achieve these outcomes:
“DWG was able to act as the translator between the business teams and the technical teams. They have been able to challenge both sides on many occasions, leading to a better outcome for both business and technical teams.”
Joris Vollebergh, Director, Business Services Digital and CRM
Thought leadership