Leonard Vitarana

Programme & Project Expert

Technical Skills
  • Full lifecycle project and programme management
  • Business transformation and change management

  • PRINCE2 methodology

  • Agile methodology

  • Stakeholder management

  • Project governance & risk management

  • Telecoms

  • Media

  • Utilities

  • B2B

Leonard Vitarana

Leonard Vitarana is a project management and business change specialist who has delivered complex change for numerous organisations across telecoms, media, utilities and B2B sectors, working with organisations such as BT, United Utilities, EE and TalkTalk.

He is equally at home engaging on tactical or larger cross-functional deliveries, whether pure delivery or hybrid analysis. Leonard’s exposure to several operational functions – finance, ops, sales, strategy and service – enables insight into the inter-departmental dependencies, practicalities and impacts of change.

Recognising the frequent disconnect between what needs to be delivered strategically and ‘the project’, Leonard digs into the detail to uncover the real issues. Where deliverables are ambiguous, Leonard will refine, fix and develop approaches to quickly enable change. Being clear on business readiness, capturing impacts early on to implement interventions and workarounds to mitigate risk.

As far as Leonard is concerned, there is no ‘them’ and ‘us. We’re all one team. It’s not good enough to just deliver on time and budget; he will challenge to do the right thing, going above and beyond.

Leonard focuses on transparency, communication and building trust. Clear boundaries are agreed, and the team is empowered to operate autonomously within an inclusive environment – delivering the best outcomes for the business.

Key achievements include:

  • A ground-up analysis of a technology function across 12 directorates, covering a workforce of c.4000 people, to map a baseline business capability model. Presenting findings and recommendations to director/MD level audiences to inform long-term strategic workforce planning and organisational design activities.
  • Developed a data strategy and vision for a utility company, following a review of the data landscape.
  • Planned and initiated a £1.1m project to build a new technical troubleshooting application for contact centre advisors. Setting up project governance, roadmap and trial-to-launch planning activities.

  • Initiated a reporting transformation project across six finance departments (150+ people). Reducing report production by 57%, spanning people and technology improvements in preparation for a wider downsizing programme.

Leonard can help you with;

  • Revenue assurance projects
  • CRM and billing migrations

  • Business capability analysis

  • Operational efficiency

  • Organisation design/target operating model change initiatives

  • Project delivery where deliverables are ambiguous
  • Business change resulting from technology-led implementations (agile/waterfall ways of working)

  • Business readiness/transition to business as usual

  • PRINCE2 & DSDM Agile Practitioner

Some of Leonard’s experience:

Outside of work, Leonard enjoys playing football and works as a part-time unpaid taxi driver ferrying his children between activities and parties!