Katherine helps organisations succeed in their digital customer experience transformation. A catalyst for change, she is a results-oriented global lead with a strong track record in digital strategy and operations, customer experience leadership, product design and development.
Katherine is known for delivering digital propositions, products and services at scale, using design thinking to power a step-change in customer experience, contribute to growth, and cut costs.
She can establish rapport and credibility with diverse senior stakeholders and board members, and loves delving into the detail, as well as piecing together the ‘bigger picture’ to think and lead strategically. Throughout her career she’s established numerous high-performing teams, cultivating a culture of diversity, collaboration and trust.
Katherine holds an ICF accreditation as a professional coach and mentor. Embracing a growth mindset to encourage individuals and teams to amplify their strengths, talents and creativity to navigate change.
She is a strong team player who has worked globally and across markets with multicultural teams both in the telecoms and the media sector.