“I was really impressed with DWG whilst working with them on the Kalixa Pro project. They did a fantastic job of rallying the troops, against a sometimes very challenging backdrop, and simply getting stuff done.”

We helped Kalixa to:

• Adjusting the articulation of their proposition to be customer needs-based rather than technology-driven.

• Use the right structure, approach and experience, via a combination of best practice, coaching and people management.

• Navigate the often choppy waters of vendor selection and management.

• Optimise customer experience and gain card scheme certification.

With support from our Product & Technology team, Kalixa were able to bring the solution to its UK beta launch within eight months. We delivered:

• A well-defined view of their target customer needs.

• An understanding of the required changes in the business model and future operating model in order to future-proof the business and create competitive advantage.