Jonathan helps businesses succeed in their digital strategy and transformation. He is a highly engaging leader and industry speaker with a proven track record of generating outstanding commercial returns for clients. He has a wealth of experience spanning omni-channel retailing, customer experience design, retail IT, sales and service optimisation and global transformation programmes.
A confident facilitator with a ‘make-it-happen’ attitude, Jonathan inspires, challenges and guides cross-functional teams to solve real business problems. Utilising design thinking and discovering, testing and piloting innovative solutions to increase customer satisfaction, revenue and operational effectiveness.
His collaborative style and agile approach help clients rapidly achieve their business goals. He is a big advocate of using big data, AI and machine learning to enhance the customer experience through prediction and personalisation while reducing operating expenses through automation and service migration to other digitally-enabled channels.