Goldmund is a UX and service design expert with over 20 years experience in digital. An early career in user support with original online web giant CompuServe, gave Goldmund an insight into users’ ‘typical sticking points’.
Since then he has built a diverse career spanning support and training, product management, business analysis, information architecture, user experience and service design. This gives him a unique perspective to develop the optimum customer experience for clients.
Goldmund has wide sector experience including banking & finance, retail & eCommerce, FMCG, media, pharmaceuticals, travel, charity & NFP, public sector and utilities. He produces high quality, value-led products and sustainable business models.
A direct and robust communicator, Goldmund confidently marries project, people and product management skills that enable stakeholders to prioritise and balance user/business needs – to deliver the right products to the right audiences.