Working within Digital Work’s Product team, Goldmund is a UX and service design expert with over 20 years experience in digital.
An early career in user support with original online web giant CompuServe, gave Goldmund an insight into users’ ‘typical sticking points’. Since then he has built a diverse career spanning support and training, product management, business analysis, information architecture, user experience and service design. This gives him a unique perspective to develop the optimum customer experience for clients.
Key achievements include:
Product owner UK requirements into the Netscape Browser (now Mozilla Firefox) and ISP.
One of the original Cabinet Office consultants on the Gov.UK government gateway project.
Consulted to News International newspapers on their social media and commenting designs and reported on and advised on the feasibility of paid content strategies.
Some of Goldmund’s clients & experience:
Goldmund has wide sector experience including banking & finance, retail & eCommerce, FMCG, media, pharmaceuticals, travel, charity & NFP, public sector and utilities.
He produces high quality, value-led products and sustainable business models.
A direct and robust communicator, Goldmund confidently marries project, people and product management skills that enable stakeholders to prioritise and balance user/business needs – to deliver the right products to the right audiences.
Goldmund also layers complementary experience in traditional media including copywriting, journalism, TV, radio and music.