The Consumer Duty raises the standard of consumer protection and places huge emphasis on good outcomes for retail customers. This regulation has wide-ranging implications, so the impact of this change should not be underestimated. Your compliance applies to the entire design, development and life cycle of a consumer product or service and the FCA expects you to put your customers at the heart and centre of all of your business practices.
Need an audit?
If you’re not sure you’ve done enough to be compliant, then why not get a Consumer Duty Audit? An independent and objective perspective will provide a 1.5 day review of what you’ve implemented to check for compliance and we will also highlight any areas that may need improvement. The assessment will cover: