Helping Financial Services Adapt in a Shifting Competitive Landscape
Keeping pace of on-going regulatory change, whilst focusing on digital transformation, convergence and disruption from non-traditional competitors.
Challenges you may be facing
Benefits we can bring
Clients we have helped
“DWG quickly delivered clarity in our strategic planning and resolution roadmap. Their help in changing our technology function has also been a critical factor in our success.”
“The DWG team was instrumental in developing a rapid transformation plan for the business, designing the strategy, closing critical gaps, and delivering monetisation opportunities.”
“Clear expertise in strategy development, knowledge of the payments industry, flexible / inclusive approach, all delivered on time and to budget, made for a great experience..”
“…Great support to our strategic development. Highly attuned to the needs of our market and business, allowing us to deliver a convincing argument…”
“Working with DWG was a good decision because they successfully guided us through the process to change our organization, while ensuring they imbedded knowledge within our teams to ensure we are now self-sufficient.”
Services
Consumer Duty
The Consumer Duty raises the standard of consumer protection and places huge emphasis on good outcomes for retail customers. This regulation has wide-ranging implications, so the impact of this change should not be underestimated. Your compliance applies to the entire design, development and life cycle of a consumer product or service and the FCA expects you to put your customers at the heart and centre of all of your business practices.
Need an audit?
If you’re not sure you’ve done enough to be compliant, then why not get a Consumer Duty Audit? An independent and objective perspective will provide a 1.5 day review of what you’ve implemented to check for compliance and we will also highlight any areas that may need improvement. The assessment will cover:
- A review of your previous gap analysis and status to check what’s been addressed and what hasn’t
- A review of your governance framework including your approach to collecting relevant data, roles & responsibilities
- An assessment of your operating model for ongoing compliance
- A review of your approach to “fair value” assessment (frontbook and backbook applications)
- A high-level review of your product terms and features and their alignment with the four outcomes and cross-cutting rules
- A high-level review of marketing & customer communications across all channels and their alignment with the four outcomes and cross cutting rules
- A general review of your customer experience to check how you are assessing customer needs
Meet some of our team
We have an experienced team that can bring fresh thinking and sector knowledge, with end-to-end expertise across strategy, commercial, product, project, technology and marketing.
