Rapid Business Turnaround
Through Digital

If your business is in trouble, we can help. Quickly solving priority issues that have reduced sales, caused poor customer feedback, impacted profitability or led to a high cost of operation.

The Solution

Our Business Turnaround service is designed to help organisations rapidly fix business problems through the application of digital solutions. Solving priority issues in trading, service support and working environments to quickly improve commercial performance and set the foundations for longer-term success.

Will Barribal, Senior Partner
Strategy, Leadership & Innovation

What We Do

The focus of our approach is pragmatism and speed, which we combine with a proven methodology that concentrates on the priority areas of the business. This combination allows us to rapidly identify urgent issues, design digital solutions to resolve the problems and swiftly deliver successful priority fixes.

Trading–A Direct to Customer Approach
  • Addressing the impact of restricted movement on face-to-face selling.

  • Optimising website and mobile assets to trade directly with customers.

  • Using effective digital marketing to acquire and retain more customers, while improving ROI.

  • Developing propositions, products and prices to increase sales and margin.

Improving Customer Service Experience
  • Improving customer experience when human call centres are impacted by restrictions.

  • Applying digital solutions in communication, AI and automation to improve customer experience and lower costs of operation.

  • Reducing customer churn and improving advocacy.

Resolving Impacted Working Practices
  • Reducing the impact of remote working policies on productivity, learning and employee wellbeing.

  • Creating approaches to enable the right behaviours and improve moral.

  • Developing innovative learning and educational approaches, so team members thrive in the future.

Building Organisational Agility & Operational Efficiencies
  • Rapidly developing digital and agility skills in leadership and the organisation to create a more adaptive environment.

  • Improving delivery processes to speed production and innovation.

  • Rebuilding operational processes to make them more efficient while improving costs and enhancing agility.

  • Re-architecting technology and data solutions across the organisation to lower costs of operation and grow strategic flexibility.

How it is Delivered

We deliver our service using these core principals; achieve solutions fast, progress in a ‘planned and agile manner’, do only what is needed, and keep an eye on the future. Using this 5 stage process:

1. Rapid Resolution Analysis

  • Rapid analysis is conducted within days across the areas of the solution blueprint. From this, priority redress areas and candidates for digital solutions are identified.

DWG strategy and delivery experts support this stage

2. Turnaround Plan & Delivery Roadmap

  • These priority solutions form the basis of the initial turnaround plan and delivery roadmap.

  • Using this basis, candidates are subject to a fast cost-benefit analysis to provide clarity on the degree of investment required. Re-calibrate prioritisation as needed.

  • Timelines are applied to form the turnaround roadmap. Supported by critical success KPIs. Stages 1 and 2 usually happens in four weeks.

DWG strategy and delivery experts support this stage

3. Delivery of Priority Fixes

  • DWG delivery expertise is deployed to execute the priority candidates. Using our experience fixes are successfully delivered while ensuring the ‘future state’ is not dramatically compromised.

  • Central governance and a ‘war room’ is deployed to derisk activities, speed-up decision making and control the success of the delivery phase.

  • Delivery activities are conducted through ‘agile sprints’ and effective cross-functional working practices to drive performance improvements quickly.

  • These priority solutions form the basis of the initial turnaround plan and delivery roadmap.

  • Using this basis, candidates are subject to a fast cost-benefit analysis to provide clarity on the degree of investment required. Recalibrate prioritisation as needed.

  • Timelines are applied to form the turnaround roadmap. Supported by critical success KPIs. Stages 1 & 2 usually happens in four weeks

DWG strategy and delivery experts support this stage

4. Measured & Iterated

  • While the focus of the programme is about speed, critical-success KPIs are used to allow the measurement of success or identify the need for iteration. Baking adaptability into the overall approach.

  • This also provides critical insight for the develop the long-term transformational plan once business turnaround happens.

DWG strategy and delivery experts support this stage

5. Long-Term Digital Transformation Plan

  • As improvements are felt, and digital benefits are seen, work begins on creating a business plan with effective digital capabilities built-in for the future.

  • DWG strategy expertise guides the organisation in the development of this longer-term digital transformation plan.

DWG strategy experts support this stage 

Where We Have Helped Before

iprism case study
iprism

“DWG quickly delivered clarity in our strategic planning and resolution roadmap. Their help in changing our technology function has also been a critical factor in our success.”

CPP case study
CPW logo

“Clear direction on the changes needed
in our digital capability
and the core business model.”

Who Delivers – Meet Some of Our Digital Change Experts

DWG is the UK’s most experienced digital transformation consultancy. A team of 50+ senior digital change experts, diverse and international experienced, meet some of them:

Pilar Guerrero

Pilar Guerrero
Go-to-Market

Marco Potesta
Marco Potesta
Digital Trading
Damon Harding
Damon Harding
Customer Service & Operational Processes
David Ball
David Ball
Technology
Simon Booth-Lucking
Simon Booth-Lucking
Delivery Processes
Dimitris Kourepis
Dimitris Kourepis
Organisation

Thought leadership

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