Value Creation

Digital Turnaround

digital turnaround

Our Service

Our Digital Turnaround service is designed to help organisations rapidly fix business problems through the application of digital solutions.  Quickly solving issues in trading, service support and working environments to improve sales, customer experience and productivity. While setting the foundations for the long-term.

What We Do

The focus of our approach is pragmatism and speed, which we combine with a proven methodology that concentrates on the priority areas of the business. This combination allows us to rapidly identify urgent issues, design digital solutions to resolve the problems and rapidly deliver successful priority fixes.

Trading – A Direct to Customer Approach

  • Addressing the impact of restricted movement on face-to-face selling.

  • Optimising website and mobile assets to trade directly with customers.

  • Using effective digital marketing to acquire and retain more customers; while improving ROI.

  • Developing propositions, products and prices to increase sales and margin.

Improving Customer Service Experience

  • Improving customer experience when human call centres are impacted by restrictions.

  • Applying digital solutions in communication, AI and automation to improve customer experience and lower costs of operation.

  • Reducing customer churn and improving advocacy.

Resolving Impacted Working Practices

  • Reducing the impact of remote working policies on productivity, learning and employee wellbeing.

  • Creating approaches to enable the right behaviours and improve morale.

  • Developing innovative learning and educational approaches, so team members thrive in the future.

Building Organisational Agility & Operational Efficiencies

  • Rapidly developing digital and agility skills in leadership and the organisation to create a more adaptive environment.

  • Improving delivery processes to speed production and innovation.

  • Rebuilding operational processes to make them more efficient while improving costs and enhancing agility.

  • Re-architecting technology and data solutions across the organisation to lower costs of operation and grow strategic flexibility.

How it is Delivered

We deliver our service using these core principals; achieve solutions fast, progress in a ‘planned and agile manner’, do only what is needed, and keeping an eye on the future. Using a 5 stage process:

1. Rapid Resolution Analysis

2. Turnaround Plan & Roadmap

3. Delivery of Priority Fixes

Prioritised Sprints

4. Measured & Iterated

5. Longer-Term Digital Transformation Plan

1. Rapid Resolution Analysis

  • Rapid analysis is conducted within days across the areas of the solution blueprint. From this, priority redress areas and candidates for digital solutions are identified.

DWG strategy and delivery experts support this stage

2. Turnaround Plan & Delivery Roadmap

  • These priority solutions form the basis of the initial turnaround plan and delivery roadmap.

  • Using this basis, candidates are subject to a fast cost-benefit analysis to provide clarity on the degree of investment required. Recalibrating prioritisation as needed.

  • Timelines are applied to form the turnaround roadmap. Supported by critical success KPIs. Stages 1 & 2 usually happens in four weeks.

DWG strategy and delivery experts support this stage

3. Delivery of Priority Fixes

  • DWG delivery expertise is deployed to execute the priority candidates. Using our experience fixes are successfully delivered while ensuring the ‘future state’ is not dramatically compromised.

  • Central governance and a ‘war room’ is deployed to de-risk activities, speed-up decision making and control the success of the delivery phase.

  • Delivery activities are conducted through ‘agile sprints’ and effective cross-functional working practices to drive performance improvements quickly.

  • These priority solutions form the basis of the initial turnaround plan and delivery roadmap.

  • Using this basis, candidates are subject to a fast cost-benefit analysis to provide clarity on the degree of investment required. Recalibrating prioritisation as needed.

  • Timelines are applied to form the turnaround roadmap. Supported by critical success KPIs. Stages 1 & 2 usually happens in four weeks

DWG strategy and delivery experts support this stage

4. Measured & Iterated

  • While the focus of the programme is about speed, critical-success KPIs are used to allow the measurement of success or identify the need for iteration. Baking adaptability into the overall approach.

  • This also provides critical insight to develop the long-term transformational plan once business turnaround happens.

DWG strategy and delivery experts support this stage

5. Long-Term Digital Transformation Plan

  • As improvements are felt, and digital benefits are seen, work begins on creating a business plan with effective digital capabilities built in for the future.

  • DWG strategy expertise guides the organisation in the development of this longer-term digital transformation plan.

DWG strategy experts support this stage 

Where We Have Helped Before

iprism

Rapid evaluation of weaknesses in go-to-market, customer experience and operations.

Production of a 12-month redress approach, investment plan and roadmap.

Within 3 months cost reductions and revenue growth.

Conducted on behalf of Lonsdale Partners.

allfunds
travelodge
kalixa
tiscali
tele2
media monks
aol
pxp
one.tel
iprism

Who Delivers – Meet Some of Our Digital Change Experts

DWG is the UK’s most experienced digital transformation consultancy. A team of 50+ senior digital change experts, diverse and international experienced, meet some of them:

Pilar Guerrero

Pilar Guerrero
Go-to-Market

Marco Potesta
Marco Potesta
Digital Trading
Damon Harding
Damon Harding
Customer Service & Operational Processes
David Ball
David Ball
Technology
Simon Booth-Lucking
Simon Booth-Lucking
Delivery Processes
Dimitris Kourepis
Dimitris Kourepis
Organisation

Why DWG

DWG has compelling characteristics to deliver clear and meaningful insights and solutions.

1.

Proven Digital
Change Expertise

All of our 50+ team members have 15+ years of senior digital change experience. From real-world, market-leading client and agency delivery backgrounds. Supported by an extensive ecosystem of associates and industry leading technology solution partners.

2.

A Think + Do
Approach

Our strategy team of domain experts help clients to think through the right approaches for their needs. While our optimisation and delivery team can assist with successful execution.

3.

Outcome
Focused

We are laser-focused on delivering business benefits. With a mantra of producing value and change through delivery.

4.

Successful
Methodologies

Using tried and tested methodologies to de-risk and deliver better outcomes.

5.

Delivered in the
Right Spirit

A team of committed, collaborative, innovative and trusted practical experts.

6.

Outstanding
Value

Using our innovative business model we are able to offer clients industry-leading value.

PDF Download + Our Other Private Equity Solutions

dwg private equity digital turnaround download

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Rapid Digital
Evaluation

A fast assessment of
an organisation’s
digital capabilities

LEARN MORE

Leadership Team
Profiling

Fast assessment of
leadership team capability,
skills gaps and potential

LEARN MORE

Acquisition
Due Diligence

A full analysis of
likely success
from a digital context

LEARN MORE

Digital
Transformation

Comprehensively improving
an organisation’s value
through digital

LEARN MORE

digital positioning

Digital
Positioning

Strengthening the
organisation’s digital
position at exit

LEARN MORE

Contact

andrew salmon

Andrew Salmon

Managing
Partner

Call +44 (0)7801 439011

Will Barribal

Senior Partner - Strategy, Leadership & Innovation

Call +44 (0)7584 205613