Value Creation
Digital Turnaround

Our Service
Our Digital Turnaround service is designed to help organisations rapidly fix business problems through the application of digital solutions. Quickly solving issues in trading, service support and working environments to improve sales, customer experience and productivity. While setting the foundations for the long-term.
What We Do
The focus of our approach is pragmatism and speed, which we combine with a proven methodology that concentrates on the priority areas of the business. This combination allows us to rapidly identify urgent issues, design digital solutions to resolve the problems and rapidly deliver successful priority fixes.
Trading – A Direct to Customer Approach
Improving Customer Service Experience
Resolving Impacted Working Practices
Building Organisational Agility & Operational Efficiencies
How it is Delivered
We deliver our service using these core principals; achieve solutions fast, progress in a ‘planned and agile manner’, do only what is needed, and keeping an eye on the future. Using a 5 stage process:
1. Rapid Resolution Analysis
DWG strategy and delivery experts support this stage
2. Turnaround Plan & Delivery Roadmap
DWG strategy and delivery experts support this stage
3. Delivery of Priority Fixes
DWG strategy and delivery experts support this stage
4. Measured & Iterated
DWG strategy and delivery experts support this stage
5. Long-Term Digital Transformation Plan
DWG strategy experts support this stage
Where We Have Helped Before
Who Delivers – Meet Some of Our Digital Change Experts
DWG is the UK’s most experienced digital transformation consultancy. A team of 50+ senior digital change experts, diverse and international experienced, meet some of them:
Pilar Guerrero
Go-to-Market
Marco Potesta
Digital Trading
Damon Harding
Customer Service & Operational Processes
David Ball
Technology
Simon Booth-Lucking
Delivery Processes
Dimitris Kourepis
Organisation
Why DWG
DWG has compelling characteristics to deliver clear and meaningful insights and solutions.
1.
Proven Digital
Change Expertise
All of our 50+ team members have 15+ years of senior digital change experience. From real-world, market-leading client and agency delivery backgrounds. Supported by an extensive ecosystem of associates and industry leading technology solution partners.
2.
A Think + Do
Approach
Our strategy team of domain experts help clients to think through the right approaches for their needs. While our optimisation and delivery team can assist with successful execution.
3.
Outcome
Focused
We are laser-focused on delivering business benefits. With a mantra of producing value and change through delivery.
4.
Successful
Methodologies
Using tried and tested methodologies to de-risk and deliver better outcomes.
5.
Delivered in the
Right Spirit
A team of committed, collaborative, innovative and trusted practical experts.
6.
Outstanding
Value
Using our innovative business model we are able to offer clients industry-leading value.