Damon Harding

Senior Partner,
Strategy, Leadership & Innovation

Technical Skills
  • Business Transformation

  • Business Strategy

  • Commercial Leadership

  • Omnichannel Strategy

  • Customer Experience

  • Change Management

  • Data Governance
  • Charity & Not for profit

  • Retail

  • Telecoms

richard moorcroft

Damon leads our Strategy, Leadership & Innovation team at DWG and is an established strategic business transformation leader and non-executive director (NED).

Damon has been successfully transforming complex businesses in highly competitive and fast-moving markets for over 20 years for the likes of TalkTalk, World Vision and many more. He has delivered numerous large-scale integration and transformation programmes; helping clients achieve immediate short-term change and focus on their long-term goals and objectives.

Damon is one of the best process re-engineering experts around and can drive improvements to front and back-office processes, using a customer-first and business model need approach to target rapid improvements in customer experience, commercial efficiency and operational performance.

Not only does Damon have a significant amount of practical experience helping companies to develop a successful digital vision and strategy, aligned to their value drivers, but he can also support the complex and challenging hands-on implementation. Ensuring your business transformation is smooth, delivers positive ROI and has real impact – as well avoiding the common pitfalls.

Key achievements include:

  • Engaged as Lead Consultant to HMRC’s Data Transformation Programme. Advised the Senior Leadership Team and their teams on Enterprise Data Strategy, Unique Customer Record, Data; Governance, Ownership & Risk Management.

  • Led the creation of a digital strategy for World Vision UK and the early implementation stages leading to the appointment of a CIO and creation of a central Digital Change function.
  • Acted as interim COO for Integrated Retail (iRex) to scale an innovative MarTech pricing product, evolve proposition & sales approach and frame plan to investors, which resulted in a £multi-million sale to a US print vendor, Vestcom.

  • Led TalkTalk’s transformation stream which delivered £multi-million savings through re-engineering key operational processes around ‘digital first’ principles led by customer needs.

  • Improved efficiency through the end-to-end restructuring of TalkTalk’s operations function, while maintaining top quartile employee engagement scores.

  • Led the back-office integration of TalkTalk, Onetel, AOL UK, Tiscali & Pipex billing systems post-acquisition facilitating an £80m p/a cost run rate reduction.

Here is a short summary of the things Damon can help you with:

  • Complex process re-engineering – driven from a customer/user/business needs standpoint.

  • Operational turnaround/improvement – end-to-end leadership of growth and change.

  • Revenue assurance expert – payments, collections, billing etc.

  • Programme/transformation Director – Specialise in regulated, complex, high volume.

  • Strategy development and execution – making strategy “real” and delivering on the promise.

  • Rapid growth through effective business development.

  • Risk management and governance at PLC board level.

  • Using data to drive improved operational decisions.

Some of Damon’s clients & experience:

Astute and focused as a leader with considerable experience in the telecommunications industry sector, Damon also now leads our engagement with not-for-profit (NFP) and charity clients; enhanced through his own NED experience and network within this sector.

If you need the voice of the customer in the room… then Damon is your man; knowledgeable, detailed and driven; a great asset to the team.

Gary Steen, CTO TalkTalk

Damon leads from the front in everything that he does. He knows the business inside out – a commercial leader, but also with the customer’s interests at the core of everything.

Chris Southam, MD Chill Out UK

Motivated, dynamic and focused, Damon always demands the best. His honesty and strength of character continually drove initiatives….to do the “right” thing for the long-term, rather than settling for the quick fix.

Alan D Duncan, CDO - Gartner