Damon is part of the Strategy, Leadership & Innovation team at DWG and is an established strategic business transformation leader and non-executive director (NED).
Damon has been successfully transforming complex businesses in highly competitive and fast-moving markets for over 20 years for the likes of TalkTalk, World Vision and many more. He has delivered numerous large-scale integration and transformation programmes; helping clients achieve immediate short-term change and focus on their long-term goals and objectives.
Damon is one of the best process re-engineering experts around and can drive improvements to front and back-office processes, using a customer-first and business model need approach to target rapid improvements in customer experience, commercial efficiency and operational performance.
Not only does Damon have a significant amount of practical experience helping companies to develop a successful digital vision and strategy, aligned to their value drivers, but he can also support the complex and challenging hands-on implementation. Ensuring your business transformation is smooth, delivers positive ROI and has real impact – as well avoiding the common pitfalls.
Key achievements include:
Led the creation of a digital strategy for World Vision UK and the early implementation stages leading to the appointment of a CIO and creation of a central Digital Change function.
Acted as interim COO for Integrated Retail (iRex) to scale an innovative MarTech pricing product, evolve proposition & sales approach and frame plan to investors, which resulted in a £multi-million sale to a US print vendor, Vestcom.
Led TalkTalk’s transformation stream which delivered £multi-million savings through re-engineering key operational processes around ‘digital first’ principles led by customer needs.
Improved efficiency through the end-to-end restructuring of TalkTalk’s operations function, while maintaining top quartile employee engagement scores.
Led the back-office integration of TalkTalk, Onetel, AOL UK, Tiscali & Pipex billing systems post-acquisition facilitating an £80m p/a cost run rate reduction.
Some of Damon’s clients & experience:
Astute and focused as a leader with considerable experience in the telecommunications industry sector, Damon also now leads our engagement with not-for-profit (NFP) and charity clients; enhanced through his own NED experience and network within this sector.