Damon Harding, Partner - Strategy, Leadership and Innovation
Damon HardingPartner, Strategy, Leadership & Innovation

Damon Harding is part of a multi-disciplinary team of strategy, execution and growth experts.

  • End-to-end or specific needs. Our team is structured to provide the exact skills you need
  • A ‘think + do’ approach. With expertise, methods, and networks to rapidly deliver tangible business benefits
  • A collaborative, pragmatic, and flexible culture. Sharing insights and expertise to bring the best to our clients

Damon is part of the Strategy, Leadership & Innovation team at DWG and is an established strategic business transformation leader and non-executive director (NED).

He has a proven track record of delivering large-scale integration and transformation programmes; helping clients achieve immediate short-term change and focus on their long-term goals and objectives. As the ‘voice of the customer’, he targets rapid improvements in customer experience, commercial efficiency and operational performance.

A passionate and focused leader, Damon has extensive experience in the telecommunications industry sector and now leads our engagement with not-for-profit (NFP) and charity clients; enhanced through his own NED experience and network within this sector.

As a senior-level operator, he has strategic experience of transforming complex businesses in highly competitive and fast-moving markets.

Damon’s proven expertise includes:

  • Strategy development and execution – making strategy “real” and delivering on the promise
  • Rapid growth through effective business development
  • Digital transformation – end-to-end leadership of growth and change
  • Risk management and governance at PLC board level
  • Using data to drive improved operational decisions

Key achievements include:

  • Led the creation of a digital strategy for World Vision UK and the early implementation stages leading to the appointment of a CIO and creation of a central Digital Change function.
  • Acted as interim COO for Integrated Retail (iRex) to scale an innovative MarTech pricing product, evolve proposition & sales approach and frame plan to investors, which resulted in a £multi-million sale to a US print vendor, Vestcom.
  • Led TalkTalk’s transformation stream which delivered £multi-million savings through re-engineering key operational processes around ‘digital first’ principles led by customer needs.
  • Improved efficiency through the end-to-end restructuring of TalkTalk’s operations function, while maintaining top quartile employee engagement scores.
  • Led the back-office integration of TalkTalk, Onetel, AOL UK, Tiscali & Pipex billing systems post-acquisition facilitating an £80m p/a cost run rate reduction.

If you need the voice of the customer in the room… then Damon is your man; knowledgeable, detailed and driven; a great asset to the team.

Gary Steen, CTO TalkTalk

Damon leads from the front in everything that he does. He knows the business inside out – a commercial leader, but also with the customer’s interests at the core of everything.

Chris Southam, MD Chill Out UK

Motivated, dynamic and focused, Damon always demands the best. His honesty and strength of character continually drove initiatives….to do the “right” thing for the long-term, rather than settling for the quick fix.

Alan D Duncan, CDO - Gartner
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