From the analysis, the transformational strategy and planning occur, with a laser-focused objective to invest in changes that will improve business performance.
Work is conducted with the customer service senior leadership team, commercial functions and DWG experts to develop the transformational strategy.
Identified improvements and change capabilities are subjected to a cost-to-benefit, time to deliver, and strategic importance review. Informing on the level, benefits and ROI of the full transformational investment and facilitating adjustments from an overall affordability perspective. Prioritisation then occurs.
Outputting the transformational roadmap. Supported by critical success KPIs.
DWG strategy experts support this stage.