Putting Customer Experience at the Heart of your Digital Transformation.

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Get serious about your digital education in 2019.

70% of UK consumers feel the best brands are the ones that pay the closest attention to their needs. [Source: Ricoh, May 2017]. Indeed, customer Experience is a key differentiator – globally, 81% of consumers are willing to pay more for a better experience. [Source: Capgemini, June 2017]. Join our FREE WEBINAR and learn how and reap the benefits of a customer experience-led approach!

What you will learn in this free interactive webinar

  • How the customer experience landscape has changed

  • Why many organisations are poor at it (and who’s getting it right)

  • A customer experience-led approach – the benefits

  • Developing a customer experience strategy

  • A framework to successfully deliver

  • Examples, top tips and your questions answered

This webinar will start in:


Can’t make this time? Simply register and we will send you the on-demand recording!

Meet your host, customer experience and product expert Marco Potesta

“Some of the most successful companies have one thing in common – they offer an amazing customer experience.

Shaping the business to deliver this is hard, but hugely rewarding. In this webinar, we’ll look at what it takes to get it done.”

Marco Potesta, Partner, Digital Works Group

Webinar host: Damon Harding, how to make your digital transformation quicker and smoother
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Today’s webinar was a very value-added hour as it has added many “small” but important details to the previous models and makes the latter more complete. Thank you for sharing this knowledge and the experience from your group with us.

DWG Webinar attendee

A big thank you to the entire DigitalWorks team for such an informative and interactive webinar. As someone who has just stepped her foot in the employment world, this webinar was really interesting.

Shriya Sundaram

Learn how to develop the right customer experience strategy and a framework to execute

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Christian Aid Logo: make your digital transformation quicker and smoother

“DWG re-energised us and gave us the structure and confidence we were missing. We are now building on the momentum they have created and forging ahead with digital change across the organisation.” CEO, Christian Aid

Avast: customer experience at the heart of your digital transformation

“Working with DWG was a great experience. Simply by getting stuck in, identifying the challenges and how to resolve, we now have a clear plan for the way forward.” VP Consumer Marketing & Online Brand Experience, Avast

“Clear expertise in strategy development, knowledge of the emerging payments industry.”CEO, Kalixa Payments Group