Congratulations to Global insurance and assistance services business CPPGroup plc, who were awarded the ‘Turnaround of the Year’ at The IFT 2015 Awards.

This is a highly deserved award, and testament to the successful business transformation they have undergone over the past year or so.

The award acknowledges the rebirth of CPP, having dealt with challenging legacy issues, following an FSA investigation in 2011, and reflects the significant progress they have made to becoming profitable, regaining consumer trust and strengthening their core products and services to achieve both consistency and profitability.

Changes they have made include raising £20 million in new capital, leadership changes and shaving £20m of cost savings. CPPGroup turned in an underlying operating profit of £2.2million in the six months to the end of June 2015, compared with break-even results the previous year.

Digital Works Consulting were also able to help CPP with their digital journey after we were engaged to support them with addressing their future product and service strategy. Following a Digital Audit we were able to produce a clear picture of their end-to-end digital capability, and help them define a longer term strategy for products and service positioning.

You can read in more detail the IFT case study, which highlights the changes and improvements that they have undergone in their recent business transformation.

We look forward to hearing more on CPP’s continued success in 2016!

Andrew Salmon
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