Consumer Duty Audit
Have you done enough to be compliant?
The Consumer Duty raises the standard of consumer protection and places huge emphasis on good outcomes for retail customers. This regulation has wide-ranging implications, so the impact should not be underestimated. Your compliance applies to the entire design, development and life cycle of a consumer product or service and the FCA expects you to put your customers at the heart and centre of all of your business practices.
Ongoing compliance
If you’re not sure you’ve done enough to be compliant or need to implement new products and services that do comply, then why not get a Consumer Duty Audit for a truly independent and objective perspective?
We will provide a 1.5 day review of what you’ve implemented to check for compliance and we will also highlight any areas that may need improvement.
James Kershaw
Partner, Customer and Commercial Transformation
Consumer Duty Audit
Gap Analysis Review
A review of your previous gap analysis and status to check what’s been addressed and what hasn’t.
Governance Framework and Operating Model Review
A review of your Governance framework including your approach to collecting relevant data, roles & responsibilities.
An assessment of your operating model for ongoing compliance and potential improvements
Fair Value Assessment
A review of your approach to “fair value” assessment for both front-book and back-book applications.
Product Review
A high-level review of your product terms and features and their alignment with the four outcomes and cross-cutting rules.
Marketing and Customer Communications Review
A high-level review of your marketing & customer communications across all channels and their alignment with the four outcomes and cross cutting rules.
Customer Experience Review
A general review of your Customer Experience (CX) to check how you are assessing customer needs.
Clients we’ve helped
Meet some of experts
DWG is the UK’s most experienced digital transformation consultancy. A team of 50+ senior digital change experts, internationally experienced, meet some of them:
James Kershaw
Partner, Customer and Commercial Transformation
Mark Chirnside
Partner, Financial Services & Fintech
Andrew Salmon
Managing Partner
Leonard Vitarana
Partner, Project Management
