Chris Poulton is an operational delivery and transformation specialist who has led and developed complex and varied departments and teams.
With extensive experience across utilities, SME start-ups and telecoms, he has worked in both the private and public sector for organisations including Carphone Warehouse, TalkTalk, Ofgem, Digital Identity Net and MOSL (the market operator for the non-household water market).
Chris’s experience ranges from creating new operations in fintech to transforming large multi-function civil service departments. He has managed and established a wide range of operating functions, including customer service, credit referencing and billing, IT, HR and PMO. He is equally at home in small or large organisations, providing both a strategic approach and a hands-on style when needed.
Chris can set the operations strategy for an organisation – establishing a vision for providing internal and external facing services from a people, process and system perspective. He works holistically across organisations at an executive and board level to develop target operating models to meet new service or efficiency needs. He can then deliver and implement it, establishing the new model through programmes of work and embedding enduring culture change.
Committed to delivering change using an informal and collaborative style, Chris prioritises clear communication and stakeholder plans to bring his clients ‘on the journey’, with inclusivity at the heart of delivery.