How to start your UX project: Business and User goals

By |2022-11-15T09:47:40+00:00Thursday, November 3, 2022|Categories: Blog, Customer Experience, E-commerce, Product Development|Tags: , , , , , |

As a User Experience (UX) consultant I would never start a UX project without defining the Business and User goals first. You would be surprised at how many times this is barely considered, but [...]

Digital access to personal medical data is changing how healthcare is delivered

By |2022-08-02T08:52:51+00:00Wednesday, March 23, 2022|Categories: Analytics & Data, Blog, Digital Change & Innovation, Product Development|Tags: , , , , , |

Covid is accelerating digital adoption and innovation and the healthcare sector is no exception. Digital access to personal medical data is changing how healthcare is delivered. A paper published by IQVIA, Institute for Human [...]

3 BIG ways you can improve your customer service experience

By |2023-04-11T10:35:22+00:00Monday, March 8, 2021|Categories: Blog, Customer Experience, E-commerce, Product Development|Tags: , , , |

Almost all the work that I have undertaken in customer service has started with the simple problem statement ‘Our customer experience is not where we want it to be’. This is normally followed [...]

8 Simple Tips for Building a Better Digital Experience

By |2023-01-10T14:28:03+00:00Tuesday, November 3, 2020|Categories: Blog, Customer Experience, E-commerce, Product Development|Tags: , , , , , , |

This week I found myself having to fly to Düsseldorf on business. I had flown with this German company before, but for the first time in years, I had to book the business flight myself. [...]

Need a Product Roadmap that stands scrutiny ?

By |2022-12-19T12:08:24+00:00Thursday, July 21, 2016|Categories: Product Development, Services|Tags: , , , , |

A Product Roadmap is great for communicating your vision.  What’s challenging about building one is that stakeholders often have strong opinions and differing interpretations of user or market research. How can we resolve this [...]

Digital Product Development Challenges Faced by Big Businesses

By |2022-12-19T12:09:10+00:00Tuesday, November 24, 2015|Categories: Digital Change & Innovation, Product Development|Tags: , , , |

Lawrence De’Ath, Head of Product & Technology at Digital Works Consulting gives his perspective on the challenges faced by big businesses when developing successful new digital products.    Sophie: What do you see as the [...]

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