In house or outsource Project Management?
Here's a couple of questions we get asked often. Does a business need a dedicated delivery team to run programmes and projects? Is it better to keep things in house or outsource project management [...]
How to start your UX project: Business and User goals
As a User Experience (UX) consultant I would never start a UX project without defining the Business and User goals first. You would be surprised at how many times this is barely considered, but [...]
Human versus Machine
How powerful is your computer? There is a strong chance your answer to this question will be along the lines of: I have an Apple MacBook with the new M2 chip and an 8-core [...]
Digital access to personal medical data is changing how healthcare is delivered
Covid is accelerating digital adoption and innovation and the healthcare sector is no exception. Digital access to personal medical data is changing how healthcare is delivered. A paper published by IQVIA, Institute for Human [...]
3 BIG ways you can improve your customer service experience
Almost all the work that I have undertaken in customer service has started with the simple problem statement ‘Our customer experience is not where we want it to be’. This is normally followed [...]
8 Simple Tips for Building a Better Digital Experience
This week I found myself having to fly to Düsseldorf on business. I had flown with this German company before, but for the first time in years, I had to book the business flight myself. [...]
Need a Product Roadmap that stands scrutiny ?
A Product Roadmap is great for communicating your vision. What’s challenging about building one is that stakeholders often have strong opinions and differing interpretations of user or market research. How can we resolve this [...]
IBM HR Summit 2016: Key takeaways
IBM HR Summit 2016: Major trends and impact The IBM HR Summit 2016 took a firm stand on open HR and the cognitive era – the latter being IBM vision across all sectors [...]
Digital Product Development Challenges Faced by Big Businesses
Lawrence De’Ath, Head of Product & Technology at Digital Works Consulting gives his perspective on the challenges faced by big businesses when developing successful new digital products. Sophie: What do you see as the [...]