3 BIG ways you can improve your customer service experience

By |2021-10-11T12:08:03+00:00Monday, March 8, 2021|Categories: Blog, Customer Experience, E-commerce, Product Development|Tags: , , , |

Sign Up! For proven digital transformation advice and resources – blogs, interviews, webinars, guides and more. subscribe Almost all the work that I have undertaken in [...]

8 Simple Tips for Building a Better Digital Experience

By |2021-11-16T14:17:50+00:00Tuesday, November 3, 2020|Categories: Blog, Customer Experience, E-commerce, Product Development|Tags: , , , , , , |

This week I found myself having to fly to Düsseldorf on business. I had flown with this German company before, but for the first time in years, I had to book the business flight myself. [...]

Need a Product Roadmap that stands scrutiny ?

By |2017-07-27T09:36:40+00:00Thursday, July 21, 2016|Categories: Product Development, Services|Tags: , , , , |

A Product Roadmap is great for communicating your vision.  What’s challenging about building one is that stakeholders often have strong opinions and differing interpretations of user or market research. How can we resolve this [...]

Digital Product Development Challenges Faced by Big Businesses

By |2017-02-24T17:11:22+00:00Tuesday, November 24, 2015|Categories: Digital Change & Innovation, Product Development|Tags: , , , |

Lawrence De’Ath, Head of Product & Technology at Digital Works Consulting gives his perspective on the challenges faced by big businesses when developing successful new digital products.    Sophie: What do you see as the [...]

Top 5 tips for creating a successful systems architecture strategy

By |2017-02-24T17:11:26+00:00Thursday, July 24, 2014|Categories: Product Development|Tags: , , , |

Getting the right systems architecture in place is essential whatever technology you are planning to employ. It is the platform upon which everything else hinges. The first piece of the jigsaw puzzle. Get it right [...]

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