As a User Experience (UX) consultant I would never start a UX project without defining the Business and User goals first. You would be surprised at how many times this is barely considered, but [...]
Difficult and challenging times for the High Street do not even touch the surface! What we should ask is what’s next for our dying High Streets? Walking down the main streets of a couple of cities [...]
Sign Up! For proven digital transformation advice and resources – blogs, interviews, webinars, guides and more. subscribe How do you start selling your store range online? [...]
Sign Up! For proven digital transformation advice and resources – blogs, interviews, webinars, guides and more. subscribe If you’re an established B2B business but want to [...]
Almost all the work that I have undertaken in customer service has started with the simple problem statement ‘Our customer experience is not where we want it to be’. This is normally followed [...]
Transitioning from a physical to a full digital shopping experience in B2C: How to create outstanding customer experiences post Covid-19 The pandemic crisis, with its lockdowns, social distancing and customers reluctant to go back to [...]
This week I found myself having to fly to Düsseldorf on business. I had flown with this German company before, but for the first time in years, I had to book the business flight myself. [...]
Cultural change normally happens gradually as new ideas take hold and gain gradual adoption and acceptance. Covid-19 social distancing rules have forced cultural change overnight and they may be in place - in some [...]
In a three-part series our retail and customer experience expert Jonathan Hilton discusses the ‘future of retail’, offering insight into the current challenges retailers’ face, along with some proven advice on how they can [...]
In a three-part series our retail and customer experience expert Jonathan Hilton discusses the ‘future of retail’. He offers insight into the current challenges retailers face, along with proven advice on how retailers can future-proof [...]
