How to create outstanding customer experiences post Covid-19

By |2020-11-03T09:47:07+00:00Tuesday, November 3, 2020|Categories: Blog, Customer Experience, E-commerce|Tags: , , , , , |

Transitioning from a physical to a full digital shopping experience in B2C: How to create outstanding customer experiences post Covid-19 The pandemic crisis, with its lockdowns, social distancing and customers reluctant to go back to [...]

8 Simple Tips for Building a Better Digital Experience

By |2020-11-03T11:27:53+00:00Tuesday, November 3, 2020|Categories: Blog, Customer Experience, E-commerce, Product Development|Tags: , , , , , , |

This week I found myself having to fly to Düsseldorf on business. I had flown with this German company before, but for the first time in years, I had to book the business flight myself. [...]

The New Normal: Reaction, Recovery and Resilience

By |2020-11-02T19:59:04+00:00Monday, November 2, 2020|Categories: Blog, Digital Change & Innovation, Digital Culture, People & Organisations, E-commerce|Tags: , , , |

Cultural change normally happens gradually as new ideas take hold and gain gradual adoption and acceptance. Covid-19 social distancing rules have forced cultural change overnight and they may be in place - in some [...]

The future of retail Part 3: digital transformation in retail

By |2020-05-15T10:50:37+00:00Tuesday, November 26, 2019|Categories: E-commerce|Tags: , , , , , |

In a three-part series our retail and customer experience expert Jonathan Hilton discusses the ‘future of retail’, offering insight into the current challenges retailers’ face, along with some proven advice on how they can [...]

The future of retail part 2: the importance of becoming an omnichannel retailer

By |2020-05-15T10:53:48+00:00Friday, October 4, 2019|Categories: E-commerce|Tags: , , , , , , |

In a three-part series our retail and customer experience expert Jonathan Hilton discusses the ‘future of retail’. He offers insight into the current challenges retailers face, along with proven advice on how retailers can future-proof [...]

iRexM3 | Delivering your ‘A-Game’ to the shelf edge

By |2019-09-09T12:37:43+00:00Monday, September 9, 2019|Categories: E-commerce, Martech|Tags: , , , |

iRexM3 is an innovative retail marketing technology solution, solving a major pain point for retailers – dynamic ticketing and pricing. We have been following the evolution and growth of the iRexM3 journey over the [...]

The future of retail part 1: retail reinvented

By |2020-11-02T15:48:58+00:00Thursday, July 4, 2019|Categories: Customer Experience, Digital Change & Innovation, E-commerce|Tags: , , , , |

Every month seems to bring more depressing retail statistics of once loved brands... Last year Poundworld, Toys R Us and Maplin. Recently, Debenhams, and even retail giant John Lewis had to slash staff bonus [...]

Retail Transformation: The perfect storm?

By |2019-05-24T11:45:49+00:00Friday, May 24, 2019|Categories: Customer Experience, Digital Change & Innovation, E-commerce|Tags: , , , , , , , , |

In this blog, I am going to share my insights on retail transformation, taken from a recent presentation I gave on behalf of RetailWeek. Retail is an area I am passionate about. It is a [...]

Client Spotlight: Integrated Retail, Transforming Ticketing for Retailers

By |2018-03-12T11:03:43+00:00Monday, March 5, 2018|Categories: Business Strategy & Growth, E-commerce|

In this interview, I catch up with Damon Harding - Partner in our Strategy & Leadership practice - who has been working with Integrated Retail, an innovative retail marketing technology company taking the pain out of [...]

Go to Top