Operating Model Transformation: How to get started

By |2022-11-16T15:42:28+00:00Tuesday, November 15, 2022|Categories: Blog, Business Strategy & Growth, Customer Experience, Digital Change & Innovation|Tags: , , , , |

How do you get started with an Operating Model Transformation? In my last blog I talked about Target Operating Model versus Service Design or Service Redesign, and why how you go about designing operational [...]

What’s the difference between Target Operating Model and Service Design?

By |2022-10-11T10:57:45+00:00Friday, October 7, 2022|Categories: Blog, Business Strategy & Growth, Digital Change & Innovation, Digital Culture, People & Organisations|Tags: , , , , , |

Who really knows what people mean when they talk about  Target Operating Model and Service Design?   We hear corporate terms like this every day, but labels can mean different things to different people. [...]

What’s next for our dying High Streets?

By |2022-09-28T16:44:54+00:00Wednesday, September 21, 2022|Categories: Blog, Business Strategy & Growth, Customer Experience, Digital Change & Innovation, E-commerce, Services|Tags: , , , , , |

Difficult and challenging times for the High Street do not even touch the surface! What we should ask is what’s next for our dying High Streets?   Walking down the main streets of a couple of cities [...]

Myth busting – innovation is too financially risky

By |2022-09-20T11:18:41+00:00Tuesday, September 13, 2022|Categories: Blog, Digital Change & Innovation|Tags: , , , , , , |

Innovation is too financially risky and there’s too much uncertainty, or it’s too slow to pay off – these are commonly voiced concerns.   Often I hear, “Wouldn't we just be better investing money [...]

Innovation myth – innovation only comes from genius inventors

By |2022-10-04T11:34:04+00:00Thursday, June 9, 2022|Categories: Blog, Digital Change & Innovation|Tags: , , , , , , |

Let’s bust this innovation myth! This is the first in a series of common myths that cause confusion about innovation, and create barriers that block leaders from taking action to move their businesses forward. [...]

Digital access to personal medical data is changing how healthcare is delivered

By |2022-08-02T08:52:51+00:00Wednesday, March 23, 2022|Categories: Analytics & Data, Blog, Digital Change & Innovation, Product Development|Tags: , , , , , |

Covid is accelerating digital adoption and innovation and the healthcare sector is no exception. Digital access to personal medical data is changing how healthcare is delivered. A paper published by IQVIA, Institute for Human [...]

The Case For Change: The Case For Transformation

By |2023-01-10T14:08:16+00:00Monday, April 26, 2021|Categories: Blog, Digital Change & Innovation|Tags: , , , , , , , |

If you're not convinced yet that there is a case for change and case for digital transformation, then read on. Acceleration in digital A favourite quote is, "The world will never be this slow again". [...]

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