You already implemented AI

By |2024-05-21T12:02:39+00:00Tuesday, May 21, 2024|Categories: Blog, Business Strategy & Growth, Digital Change & Innovation, Digital Culture, People & Organisations, Technology & Security|Tags: , , , , |

Thinking of implementing AI? You already did! In my previous article on AI scaremongering, one of my fundamental points was that the term ‘AI’ itself is unhelpful towards understanding what this technology actually is. One [...]

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7 strategies to develop trust in AI

By |2024-05-01T11:36:41+00:00Wednesday, May 1, 2024|Categories: Blog, Business Strategy & Growth, Customer Experience, Digital Change & Innovation, Digital Culture, People & Organisations, Technology & Security|Tags: , , , , , |

No trust, no business. We all know that if your customers don’t trust you, then they won’t do business with you, unless of course they have no other choice. Now throw AI and automation [...]

AI Scaremongering – Are humans the problem?

By |2024-04-17T15:00:19+00:00Wednesday, April 17, 2024|Categories: Analytics & Data, Blog, Digital Change & Innovation, Regulatory, Technology & Security|Tags: , , , , , , |

Any anthropologist will tell you that human beings have not significantly evolved since ancient times. We are the same creatures who once tried to make sense of the natural world and evolve from hunter-gatherers [...]

How to get started with a Data and AI Transformation

By |2024-04-02T16:59:40+00:00Tuesday, April 2, 2024|Categories: Analytics & Data, Blog, Business Strategy & Growth, Digital Change & Innovation, Technology & Security|Tags: , , , |

Artificial Intelligence is now on everyone’s lips and due to the explosion of Generative AI, is also now at anyone’s fingertips. But what many organisations are struggling with is understanding the real benefits that [...]

Investment in Digital Transformation will increase in 2023

By |2023-03-08T17:00:38+00:00Wednesday, March 1, 2023|Categories: Blog, Business Strategy & Growth, Digital Change & Innovation, News|Tags: , , , |

Even amidst the deepening economic downturn, recent research from Boston Consulting Group seems to support earlier forecasts that spending and investment in digital transformation will increase in 2023.   Investment in Digital Transformation BCG’s [...]

Operating Model Transformation: How to get started

By |2023-02-20T12:51:43+00:00Tuesday, November 15, 2022|Categories: Blog, Business Strategy & Growth, Customer Experience, Digital Change & Innovation|Tags: , , , , |

How do you get started with an Operating Model Transformation? In my last blog I talked about Target Operating Model versus Service Design or Service Redesign, and why how you go about designing operational [...]

What’s the difference between Target Operating Model and Service Design?

By |2023-02-20T12:53:18+00:00Friday, October 7, 2022|Categories: Blog, Business Strategy & Growth, Digital Change & Innovation, Digital Culture, People & Organisations|Tags: , , , , , |

Who really knows what people mean when they talk about  Target Operating Model and Service Design?   We hear corporate terms like this every day, but labels can mean different things to different people. [...]

What’s next for our dying High Streets?

By |2022-09-28T16:44:54+00:00Wednesday, September 21, 2022|Categories: Blog, Business Strategy & Growth, Customer Experience, Digital Change & Innovation, E-commerce, Services|Tags: , , , , , |

Difficult and challenging times for the High Street do not even touch the surface! What we should ask is what’s next for our dying High Streets?   Walking down the main streets of a couple of cities [...]

Myth busting – innovation is too financially risky

By |2022-09-20T11:18:41+00:00Tuesday, September 13, 2022|Categories: Blog, Digital Change & Innovation|Tags: , , , , , , |

Innovation is too financially risky and there’s too much uncertainty, or it’s too slow to pay off – these are commonly voiced concerns.   Often I hear, “Wouldn't we just be better investing money [...]

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