Start selling your store range online

By |2021-06-17T12:55:08+00:00Thursday, June 17, 2021|Categories: Blog, Business Strategy & Growth, E-commerce|Tags: , , , , , , |

How do you start selling your store range online?   The pandemic has demonstrated that eCommerce is a must-do channel now. In this blog, I share a real-life use case, but first, let’s look at why [...]

Why your Customer Service Ambition is important

By |2021-06-10T06:46:15+00:00Tuesday, June 8, 2021|Categories: Blog, Customer Experience|Tags: , , , , , , , , , |

We all know that succeeding in customer service is great for a brand but having customer service ambition is what separates business leaders from the survivors. Having customer service ambition is not just about minimising [...]

How to Survive the Digital Skills Gap

By |2021-05-24T18:03:08+00:00Thursday, May 27, 2021|Categories: Blog, Digital Culture, People & Organisations, Technology & Security|Tags: , , , , , , , |

In my last blog, ‘Are you caught in the Digital Skills Gap?’, I talked about the global shortage of skills impacting businesses large or small. Here I share how I think businesses can survive the [...]

Inside Amazon’s culture of scaling, agility and innovation

By |2021-06-29T13:20:40+00:00Wednesday, May 19, 2021|Categories: Blog, Business Strategy & Growth, Digital Culture, People & Organisations|Tags: , , , , , , |

Amazon's culture of scaling, agility and innovation is the secret to its phenomenal growth. When you look at Amazon’s record performance in 2020, with annual revenue up 38% to $386 billion, a yearly increase of [...]

Are you caught in the Digital Skills Gap?

By |2021-06-02T12:36:02+00:00Monday, May 17, 2021|Categories: Blog, Digital Culture, People & Organisations, Technology & Security|Tags: , , , , , |

Is your business caught in the Digital Skills Gap? If not, it might be soon! Businesses of all shapes and sizes will be affected by a digital skills shortage. Hard to believe, but according to [...]

The Case For Change: The Case For Transformation

By |2021-06-29T13:20:35+00:00Monday, April 26, 2021|Categories: Blog, Digital Change & Innovation|Tags: , , , , , , , |

One of my favourite quotes is, "The world will never be this slow again". It is clear to everybody that business challenges are accelerating. Countless industries were experiencing massive disruption before the pandemic struck. You [...]

Is AI creating ignorance?

By |2021-07-07T14:42:24+00:00Wednesday, April 7, 2021|Categories: Blog, Digital Culture, People & Organisations, Technology & Security|Tags: , , , , , , , |

Sign Up! For proven digital transformation advice and resources – blogs, interviews, webinars, guides and more. subscribe AI systems are gaining ubiquity in certain parts of [...]

3 BIG ways you can improve your customer service experience

By |2021-03-11T10:47:47+00:00Monday, March 8, 2021|Categories: Blog, Customer Experience, E-commerce, Product Development|Tags: , , , |

Almost all the work that I have undertaken in customer service has started with the simple problem statement ‘Our customer experience is not where we want it to be’. This is normally followed with [...]

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