Leading a cultural change to support transformation

By |2023-01-10T11:38:20+00:00Friday, November 25, 2022|Categories: Blog, Business Strategy & Growth, Digital Culture, People & Organisations|Tags: , , , , |

You can't transform with technology alone. You need a culture that supports business agility if you want to transform, grow, and scale at pace. Company culture is important for employee engagement, affecting their productivity [...]

Operating Model Transformation: How to get started

By |2022-11-16T15:42:28+00:00Tuesday, November 15, 2022|Categories: Blog, Business Strategy & Growth, Customer Experience, Digital Change & Innovation|Tags: , , , , |

How do you get started with an Operating Model Transformation? In my last blog I talked about Target Operating Model versus Service Design or Service Redesign, and why how you go about designing operational [...]

How to start your UX project: Business and User goals

By |2022-11-15T09:47:40+00:00Thursday, November 3, 2022|Categories: Blog, Customer Experience, E-commerce, Product Development|Tags: , , , , , |

As a User Experience (UX) consultant I would never start a UX project without defining the Business and User goals first. You would be surprised at how many times this is barely considered, but [...]

What’s the difference between Target Operating Model and Service Design?

By |2022-10-11T10:57:45+00:00Friday, October 7, 2022|Categories: Blog, Business Strategy & Growth, Digital Change & Innovation, Digital Culture, People & Organisations|Tags: , , , , , |

Who really knows what people mean when they talk about  Target Operating Model and Service Design?   We hear corporate terms like this every day, but labels can mean different things to different people. [...]

What’s next for our dying High Streets?

By |2022-09-28T16:44:54+00:00Wednesday, September 21, 2022|Categories: Blog, Business Strategy & Growth, Customer Experience, Digital Change & Innovation, E-commerce, Services|Tags: , , , , , |

Difficult and challenging times for the High Street do not even touch the surface! What we should ask is what’s next for our dying High Streets?   Walking down the main streets of a couple of cities [...]

Myth busting – innovation is too financially risky

By |2022-09-20T11:18:41+00:00Tuesday, September 13, 2022|Categories: Blog, Digital Change & Innovation|Tags: , , , , , , |

Innovation is too financially risky and there’s too much uncertainty, or it’s too slow to pay off – these are commonly voiced concerns.   Often I hear, “Wouldn't we just be better investing money [...]

The Four Horsemen of the Cyber Apocalypse

By |2022-09-13T11:59:11+00:00Wednesday, September 7, 2022|Categories: Blog, Technology & Security|Tags: , , , , , , |

I describe the four main cyber security vulnerabilities as the 'Four Horsemen of the Cyber Apocalypse'. I believe it helps organisations to understand it's not just about IT. Cyber crime culture In response to [...]

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