4 ways to revisit your customer centricity in 2022

By |2022-01-06T11:04:54+00:00Tuesday, January 4, 2022|Categories: Blog|Tags: , , , , , , |

The world is divided into two camps; those that set New Year's resolutions and those that firmly avoid them! For me, New Year's resolution setting is a way to take a bit of time to [...]

5 things to focus on for transformation success

By |2021-12-14T15:51:41+00:00Tuesday, December 14, 2021|Categories: Blog|Tags: , , , , , , , |

What should you focus on in your digital change or transformation programmes? What's most important for transformation success? In this video, Andrew Salmon outlines: 5 things to focus on for transformation success Insights [...]

The 3 Cs to boost an organisation’s metabolism for constant transformation

By |2021-12-02T09:39:49+00:00Tuesday, November 30, 2021|Categories: Blog|Tags: , , , , , , |

Sign Up! For proven digital transformation advice and resources – blogs, interviews, webinars, guides and more. subscribe In an ever-changing world, organisations need to become faster, [...]

Why your Customer Service Ambition is important

By |2021-10-11T11:52:05+00:00Tuesday, June 8, 2021|Categories: Blog, Customer Experience|Tags: , , , , , , , , , |

Sign Up! For proven digital transformation advice and resources – blogs, interviews, webinars, guides and more. subscribe We all know that succeeding in customer service is [...]

How to Survive the Digital Skills Gap

By |2021-10-11T11:54:29+00:00Thursday, May 27, 2021|Categories: Blog, Digital Culture, People & Organisations, Technology & Security|Tags: , , , , , , , |

Sign Up! For proven digital transformation advice and resources – blogs, interviews, webinars, guides and more. subscribe In my last blog, ‘Are you caught in the [...]

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