Taking Your B2B Product Direct to The Consumer
Sign Up! For proven digital transformation advice and resources – blogs, interviews, webinars, guides and more. subscribe Consider these common issues for B2B product retailers: You [...]
Start selling your store range online
How do you start selling your store range online? The pandemic has demonstrated that eCommerce is a must-do channel now. In this blog, I share a real-life use case, but first, let’s look at why [...]
Why your Customer Service Ambition is important
We all know that succeeding in customer service is great for a brand but having customer service ambition is what separates business leaders from the survivors. Having customer service ambition is not just about minimising [...]
Can you do both B2B and B2C?
If you’re an established B2B business but want to sell selected products direct to the consumer, can you do both B2B and B2C? If you have a strong counter business and a good spread of [...]
How to Survive the Digital Skills Gap
In my last blog, ‘Are you caught in the Digital Skills Gap?’, I talked about the global shortage of skills impacting businesses large or small. Here I share how I think businesses can survive the [...]
Inside Amazon’s culture of scaling, agility and innovation
Amazon's culture of scaling, agility and innovation is the secret to its phenomenal growth. When you look at Amazon’s record performance in 2020, with annual revenue up 38% to $386 billion, a yearly increase of [...]
Are you caught in the Digital Skills Gap?
Is your business caught in the Digital Skills Gap? If not, it might be soon! Businesses of all shapes and sizes will be affected by a digital skills shortage. Hard to believe, but according to [...]
The Case For Change: The Case For Transformation
One of my favourite quotes is, "The world will never be this slow again". It is clear to everybody that business challenges are accelerating. Countless industries were experiencing massive disruption before the pandemic struck. You [...]
Is AI creating ignorance?
Sign Up! For proven digital transformation advice and resources – blogs, interviews, webinars, guides and more. subscribe AI systems are gaining ubiquity in certain parts of [...]
3 BIG ways you can improve your customer service experience
Almost all the work that I have undertaken in customer service has started with the simple problem statement ‘Our customer experience is not where we want it to be’. This is normally followed with [...]