In house or outsource Project Management?
Here's a couple of questions we get asked often. Does a business need a dedicated delivery team to run programmes and projects? Is it better to keep things in house or outsource project management [...]
Consumer Duty: How to implement fair value
The Consumer Duty regulation is designed to ensure that firms act in the best interests of their customers and provide products and services that offer fair value. But how do you implement fair value [...]
AI-powered Customer Experience leads to exponential growth
In today's highly competitive and constantly changing environment, companies that prioritise their customers' experiences tend to outperform their competitors. Of course, high customer satisfaction has always been a key metric to measure and is [...]
Consumer Duty – have you underestimated the work to comply?
The FCA want you to take Consumer Duty seriously and have already made it clear that some firms have underestimated the work required to comply. Implementation plan reviews In January, the FCA published a [...]
Investment in Digital Transformation will increase in 2023
Even amidst the deepening economic downturn, recent research from Boston Consulting Group seems to support earlier forecasts that spending and investment in digital transformation will increase in 2023. Investment in Digital Transformation BCG’s [...]
Leading a cultural change to support transformation
You can't transform with technology alone. You need a culture that supports business agility if you want to transform, grow, and scale at pace. Company culture is important for employee engagement, affecting their productivity [...]
Operating Model Transformation: How to get started
How do you get started with an Operating Model Transformation? In my last blog I talked about Target Operating Model versus Service Design or Service Redesign, and why how you go about designing operational [...]
How to start your UX project: Business and User goals
As a User Experience (UX) consultant I would never start a UX project without defining the Business and User goals first. You would be surprised at how many times this is barely considered, but [...]
Human versus Machine
How powerful is your computer? There is a strong chance your answer to this question will be along the lines of: I have an Apple MacBook with the new M2 chip and an 8-core [...]
What’s the difference between Target Operating Model and Service Design?
Who really knows what people mean when they talk about Target Operating Model and Service Design? We hear corporate terms like this every day, but labels can mean different things to different people. [...]