You can't transform with technology alone. You need a culture that supports business agility if you want to transform, grow, and scale at pace. Company culture is important for employee engagement, affecting their productivity [...]
How do you get started with an Operating Model Transformation? In my last blog I talked about Target Operating Model versus Service Design or Service Redesign, and why how you go about designing operational [...]
As a User Experience (UX) consultant I would never start a UX project without defining the Business and User goals first. You would be surprised at how many times this is barely considered, but [...]
How powerful is your computer? There is a strong chance your answer to this question will be along the lines of: I have an Apple MacBook with the new M2 chip and an 8-core [...]
Who really knows what people mean when they talk about Target Operating Model and Service Design? We hear corporate terms like this every day, but labels can mean different things to different people. [...]
Difficult and challenging times for the High Street do not even touch the surface! What we should ask is what’s next for our dying High Streets? Walking down the main streets of a couple of cities [...]
Innovation is too financially risky and there’s too much uncertainty, or it’s too slow to pay off – these are commonly voiced concerns. Often I hear, “Wouldn't we just be better investing money [...]
I describe the four main cyber security vulnerabilities as the 'Four Horsemen of the Cyber Apocalypse'. I believe it helps organisations to understand it's not just about IT. Cyber crime culture In response to [...]
We take everything we do on the internet for granted now. We are as dependent on the internet as we are on the electricity grid. But just how vulnerable is the internet? Simon Clayton-Mitchell [...]
You may have heard of Voice of the Customer (VoC) but not fully understand what it is? Here's a quick explainer and five key benefits you'll get from running a Voice of the [...]
