About Suzie Leckie

Suzie has a passion for products and customer experience. With over 10 years working within FTSE100 companies, she has catalysed innovation, established better working practices and led/coached teams to exceptional performance levels.

Why your Customer Service Ambition is important

By |2021-06-10T06:46:15+00:00Tuesday, June 8, 2021|Categories: Blog, Customer Experience|Tags: , , , , , , , , , |

We all know that succeeding in customer service is great for a brand but having customer service ambition is what separates business leaders from the survivors. Having customer service ambition is not just about minimising [...]

3 BIG ways you can improve your customer service experience

By |2021-03-11T10:47:47+00:00Monday, March 8, 2021|Categories: Blog, Customer Experience, E-commerce, Product Development|Tags: , , , |

Almost all the work that I have undertaken in customer service has started with the simple problem statement ‘Our customer experience is not where we want it to be’. This is normally followed with [...]

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