About Steve Hepworth

Steve Hepworth has over 20 years of business and digital transformation experience, across multiple parts of the private and public sectors. He has helped transform organisations including IKEA, Westminster City Council, Buckinghamshire Council, Nottinghamshire County Council, Nottingham City Council, Sheffield CCG/City Council, Centrica, as well as many other NHS trusts and charitable entities.

Operating Model Transformation: How to get started

By |2022-11-16T15:42:28+00:00Tuesday, November 15, 2022|Categories: Blog, Business Strategy & Growth, Customer Experience, Digital Change & Innovation|Tags: , , , , |

How do you get started with an Operating Model Transformation? In my last blog I talked about Target Operating Model versus Service Design or Service Redesign, and why how you go about designing operational [...]

What’s the difference between Target Operating Model and Service Design?

By |2022-10-11T10:57:45+00:00Friday, October 7, 2022|Categories: Blog, Business Strategy & Growth, Digital Change & Innovation, Digital Culture, People & Organisations|Tags: , , , , , |

Who really knows what people mean when they talk about  Target Operating Model and Service Design?   We hear corporate terms like this every day, but labels can mean different things to different people. [...]

Go to Top