Jonathan has a wealth of experience spanning omnichannel retailing, customer experience design, retail IT, sales and service optimisation and global transformation programmes. He is a big advocate of technology such as big data, AI and machine learning to enhance the customer experience through prediction and personalisation.
Connected Retailing The digital star is brightest when the customer is at the heart of the connected retailing experience, and it is digital that provides the backbone for this to happen. How bright a company’s [...]
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