As illustrated over the course of the last few blogs, AI is a term being used to describe a number of different things but there is a pragmatic pathway to AI-enabled business transformation.

As a senior leader of an organisation you may well find yourself simultaneously under pressure to take advantage of AI while finding it hard to develop a solid strategy on how to do so. And in the meantime, the risks associated with unplanned runaway ‘Shadow AI’ in your organisation grow along with other new technology debts and risks. A unquantified Governance, Risk and Compliance gap is emerging along with an uncertain regulatory outlook. Meantime, AI does not wait and the landscape continues to evolve at a remarkable rate, with new tools and massive upgrades in capability arriving almost every week.

If your enterprise is seeking to harness the transformative power of AI, then you need to find the right advisors to help you create the right strategy and execute the right solutions. Digital Works Group are specialists at this type of transformative change and we are committed to driving innovation and delivering value. We offer the advisory expertise and perspective necessary to help you build the ability not merely to navigate, but to lead.

The pathway to AI-enabled business transformation

Our approach focuses on driving change and innovation across all levels of an organisation via a guided process that can be tailored to each firm. In broad terms, it works like this:

• Firstly, discovery across the main functions and processes of your organisation uncovers strategic and tactical strengths, weaknesses, opportunities and threats from AI technology.
• Then, via our established AI Transformation methodologies, we perform a deep analysis and report back, giving clarity and straightforward advice on what needs to be done, by whom, and at what likely cost.

• We are then able to work with your key individuals and teams to define, plan and manage the change programme, making subject matter experts available to you when required across customer experience, service delivery, digital marketing, data quality management and more – including helping you to discover and manage key risks and enhance your internal governance capabilities.

Rapid Change is Achievable

Digital Works Group have developed a network of strategic partnerships with leading AI innovators and these collaborations enable us to provide comprehensive, tailored solutions that address the unique challenges faced by each of our clients.

Next-Generation Customer Engagement

For example, working alongside pioneers in AI process analysis and automation, we help implement systems that streamline workflows, optimise resources and improve quality and consistency. From robotic process automation (RPA) of ERP and other Enterprise systems to intelligent document management, AI-powered Enterprise Search and E-Discovery, these solutions are the state-of-the-art for businesses today. What links all of these is solid ROI and massive improvements in service delivery, process efficiency, customer service, reporting and data-driven insights for the organisations adopting them.

And with OpenAI’s announcement of their AI Search product, let’s address the current state of Enterprise search and data discoverability – If a customer asks for a particular detail hidden deep within your Microsoft 365 or other Enterprise system, can this be revealed without trawling through hundreds of documents? Our partners (such as Creative Virtual) can solve these problems today via conversational AI-powered search and eDiscovery that trounces existing methods of getting to the right information. When coupled with automation and goal-based AI Agents, this is revolutionising chatbot capabilities and knowledge-based customer interactions.

Get started – guiding the company conversation

Discovery begins with making sure everyone is on the same page. With AI being such a relatively new mainstream technology, part of the problem is fear on one extreme and susceptibility to hype on the other. Therefore, it all begins with education: discovery workshops, Q&A, demonstrations of the possible, differentiating different AI applications and getting hands-on are all part of our first phase.

We have created a range of introductory and highly productive AI Workshops at every level of subject matter expertise.

Then a more granular approach to AI per department and function can yield rapid returns. Data visualisation and reporting can be overhauled using AI incredibly quickly and cheaply; IT, Data and Infrastructure choices can boost productivity, increase quality and consistency, transform customer service and reveal process gaps and inefficiencies. Even these first steps will provide considerable business insight and embed an environment of responsible, guided strategic change.

In other words, just the first phase of AI-powered change can transform your business. Knowing that, one caveat is to make sure you are following a strategy. Data strategy setting and the work to fix any issues with data quality, availability and consistency should really be an integral part of readying an organisation for AI. The next level is to work with the senior leaders and data process owners to create a medium to longer term vision; establishing an effective e Governance structure for data and technology, setting AI guardrails for ethical and compliance risk mitigation, implementing a rolling data strategy and an approach to tech and information risk and compliance.

It’s a big discussion, but one that needs to happen for every organisation at some point. Drop us a line to join the others in the conversation and let us help you get the most out of this truly exciting technological wave.

 

 

This blog was taken from a LinkedIn article by Rafael Bloom.