John is a highly competent programme and portfolio manager, who brings over 25 years’ expertise in managing complex transformational programmes to Digital Works’ Product, Project and Technology practice.
He has an exceptional track record as a successful business consultant, interim manager and business transformation leader, who achieves significant benefits for his clients, helping them rapidly transform their business and optimise their digital assets and environments.
John has assisted a wide range of established and start-up companies with:
Business transformation and change management.
Operational and process improvement.
Programme recovery and leadership.
Cost reduction and operational efficiency initiatives.
He has a breadth of experience both in the UK and international markets, across industry sectors which include business services, utilities, engineering, IT services, telecoms, media and technology.
John’s unique and comprehensive skill set enable his clients to move up the digital evolution curve at pace, whatever their stage of evolution.
BA(Hons) Engineering Science, MBA, FAPM, CMC.
Key achievements include:
Leading a global service management transformation programme for Vodafone, which upgraded a 600 person function and resulted in higher customer and staff satisfaction levels.
Leading the business separation of Ofqual from its parent government department and establishing it as an independent organisation.
Leading a pan-European business turnaround programme for Experian, resulting in a £30m profitability boost.
Driving a pan-European cost reduction programme for WorldCom Europe, saving £10m a year.
Multinationals are notoriously difficult to change – especially one built by acquisition. John took the whole organisation to task – delivering change that made the business more effective, more responsive and more cost-effective to operate – a truly impressive task in a large company.