Damon is a highly accomplished business transformation leader within the Strategy & Leadership team.
He has a proven track-record of delivering large-scale integration and transformation programmes; helping clients focus on their long-term, customer-orientated goals; providing rapid improvements in customer experience, efficiency and operational performance while minimising costs.
Damon’s extensive expertise spans end-to-end operations within telecommunications, retail and technology sectors.
A passionate and focused leader, Damon can define your vision and create values and behaviours which allow your business to grow. He can launch, scale and rationalise – transforming complex businesses, both established and start-up, in highly competitive and fast-moving industries.
Damon’s proven expertise includes:
Strategy development and execution – making strategy “real” and delivering on the promise
Rapid growth through effective business development
Digital transformation – end-to-end leadership of growth and change
Risk management and governance at PLC board level
Using data to drive improved operational decisions
Key achievements include:
Led TalkTalk’s transformation stream which delivered £multi-million savings through re-engineering key operational processes around ‘digital first’ principles led by customer needs
Improved efficiency through end-to- end restructuring of TalkTalk’s operations function , while maintaining top quartile employee engagement scores
Led the back-office integration of TalkTalk, Onetel, AOL UK, Tiscali & Pipex billing systems post acquisition facilitating an £80m p/a cost run rate reduction
If you need the voice of the customer in the room… then Damon is your man; knowledgeable, detailed and driven; a great asset to the team.
Damon leads from the front in everything that he does. He knows the business inside out – a commercial leader, but also with the customer’s interests at the core of everything.
Motivated, dynamic and focused, Damon always demands the best. His honesty and strength of character continually drove initiatives….to do the “right” thing for the long-term, rather than settling for the quick fix.