Read our blog to catch up on our news, views and insights on topics such as digital change and innovation, business strategy and growth, as well as evolving technology across martech, fintech, e-commerce, HR analytics and big data

The new employee: the shifting attitudes and culture in organisations

  Employees are changing...Radically.   Starting during the dot.com boom back in 1996 to 2002, and most recently in the last three years as the latest tech revolution has taken hold, a genuine resurgence of human potential-centred demand came coursing back into the working world. The intellectual power of the human being was recognised as [...]

By | Wednesday, February 24, 2016|Digital Culture, People & Organisations|2 Comments

The impact of digital disruption on people, culture and organisations

  Jeff Wellstead has recently joined Digital Works Consulting to lead our ‘Digital People’ practice. As a global expert in all aspects of talent, management, leadership and process life cycle phases, Jeff is helping organisations provide actionable strategies to grow people, process and technology, building highly effective innovation cultures to support the revolutionary pace of [...]

Insurance – is continuity about to be king?

  An industry ripe for change The insurance market is fast becoming the next industry to grasp the nettle and move into the brave new Digital world with the help of new disruptive insurance technology. In many ways, this digital transformation is similar to the story of Telco. Since 2003 Telco’s have been investing in [...]

By | Wednesday, January 20, 2016|Fintech|0 Comments

CPPGroup is recognised for its remarkable business transformation

Congratulations to Global insurance and assistance services business CPPGroup plc, who were awarded the ‘Turnaround of the Year’ at The IFT 2015 Awards. This is a highly deserved award, and testament to the successful business transformation they have undergone over the past year or so. The award acknowledges the rebirth of CPP, having dealt with [...]

By | Wednesday, January 6, 2016|Fintech, News|0 Comments

Join Travelodge and become part of its fantastic digital journey

Five months after I engaged with them, I can honestly say Travelodge has been one of the most rewarding and fascinating businesses I have ever been involved with. A company with ambition, fuelled by the buzz of success. On its knees in 2012, it has experienced an incredible turnaround, with revenues nearly five times what [...]

By | Monday, December 7, 2015|E-commerce, News|0 Comments

Digital Product Development Challenges Faced by Big Businesses

Lawrence De’Ath, Head of Product & Technology at Digital Works Consulting gives his perspective on the challenges faced by big businesses when developing successful new digital products.    Sophie: What do you see as the specific challenges in digital being faced by big businesses? Lawrence: Digital is new for many successful larger businesses. They are [...]

By | Tuesday, November 24, 2015|Digital Change & Innovation, Product Development|0 Comments

How marketing teams can benefit from marketing technology

As consumers, we are increasingly connected, informed and in search of personalised experiences. Just consider some of the key trends identified by Ofcom’s 2015 Communications Market Report: 72% of people claimed to watch short-form video Two-thirds of adults have a smartphone For the first time, the smartphone has overtaken the laptop as the device internet [...]

By | Monday, November 9, 2015|Customer Experience, Martech|0 Comments

TalkTalk hack: 5 ways to respond better using digital channels

Whilst TalkTalk feel the full brunt of both media attention and loss of consumer confidence following the "significant and sustained cyber-attack" last week, there will be businesses thinking ‘this could have been me’ and ‘what have we got in place to protect and help us to respond to a cyber attack?’ The fall-out for businesses [...]

By | Thursday, October 29, 2015|Customer Experience|0 Comments

5 Tips for a More Profitable Customer Service

To survive and stay competitive in today’s customer-driven economy, organisations can't just deliver a great customer service anymore. They need to look for every opportunity to increase the value of each interaction, whether that's to increase the sale value or reduce operating costs. But how can you do that? If your customers are looking to [...]

By | Thursday, October 22, 2015|Customer Experience|0 Comments

Evolving martech gives marketers direct access to data intelligence

Martech - the fusion of marketing and technology - is an intelligent response to a need to understand an increasingly complex, multifaceted digital landscape (web, email, social, mobile, ecommerce, IoT). This evolving technology is allowing businesses to make sense of data, innovate, connect and create seamless experiences for their customers across multiple channels and multiple [...]

By | Monday, October 12, 2015|Martech|0 Comments